theCerberus
Well-Known Member
"Early October"
If my Cloud EVO shows up before Ascent I'll be laughing away.
If my Cloud EVO shows up before Ascent I'll be laughing away.
I'm not sure anything could live up to this much hype.I hope it lives up to the hype.
For me, the Cloud, was the first and only product that exceeded my expectations...and still does to this day.
Not to mention there's sincere talk at Cloud HQ about a portable unit on the drawing board that's gonna rip hard!!! That company has an outstanding reputation and product line!!!Love to hear that.
As soon as I pre-ordered the Cloud EVO I cared a lot less about the Ascent release date
You make a good point in a fine way! If I am recalling correctly, DV has appealed to all of differing temperaments through the course of one ordeal to the next with explanations. Nothing, openness nor silence, has served to quell the masses. I suppose, the aforementioned being true, DV could communicate more with nothing more to lose, while maintaining the apathetic among us ...and in this way your point has good merit!Over the last few weeks, I have been stuck on a tarmac twice - each close to two hours.
It just hit me how these two incidents are a great lesson for any customer service industry to observe:
The first time the plane was about 3/4 full. The Pilot made only two announcements - the first was flight time info (he did not make ANY mention that we had already been sitting around for a good 25-30 min) & then about 5 minutes before we finally moved, he told us we would be moving shortly & was sorry for the unavoidable delay. By the time that announcement happened, people were audibly FURIOUS. It was a miserable flight, full of angry passengers and deflated & abused flight attendants.
The second time was a PACKED flight (unfortunately, I had a middle seat next to a man I wish had showered prior to boarding) The pilot made announcements every 15-20 minutes - most of which were just him reiterating he wasn't sure how much longer the wait would be, but he would let us know as soon as he knew.
While, personally I was more miserable in the 2nd incident (due to my smelly middle seat), in hindsight, I realize there was an unbelievable different attitude on that flight. NOT A SINGLE passenger (as far as I know) raised their voice; the flight attendants were helpful & appreciative. Not once did I feel passengers were going to storm the cockpit for answers (like I felt the first time around, with me ready to lead the pack!)
Continued acknowledgement that there is an issue - even if a solution is not readily available goes a long way to keep people calm and forgiving. It costs (next to) nothing, doesn't put anyone in a legal bind by making false promises, etc. and it take minimal effort.
That's my thought for the day. Sorry for the ramble..
Nail: meet Jill and her hammer. Best explanation yet about what a difference communication makes.That's my thought for the day. Sorry for the ramble..
So all you have to do is complain enough to get temporarily banned from their facebook page, and then they'll give you the time of day? Good to know.I'm done complaining for now until that email that's supposed to be coming tomorrow actually comes. This is still unacceptable but, they took time to personally call me today to assure me that it is coming and to apologize for the inconvenience. That's worth something in my book.
Yup it's that easy!So all you have to do is complain enough to get temporarily banned from their facebook page, and then they'll give you the time of day? Good to know.
My bro told me yesterday he's giving them until the end of the week before he cancels his order. Guess we'll see how this times out...
My bro told me yesterday he's giving them until the end of the week before he cancels his order. Guess we'll see how this times out...
you know they've been saying that for 6 months right ? It's ''been coming'' for half a year, and frankly I wouldn't be surprised to be waiting for another 6 months !Actually I took his tone to mean that 2 weeks was the minimum. (I could be wrong). I even asked if they had a demo unit laying around? He chuckled and said no. Lol. He made sure to emphasize that IT IS COMING, they just can't really say when.
I get you. The MFLB does the job on-the-go for now, but I was really hoping to replace both it and the Solo with the Ascent. But all this redonkulousness has made me realize I just don't need it. I can wait for the Ascent 2, or whatever else comes along that has learned from DV's mistakes.I'm starting to feel the same way. Only reason I havn't cancelled and bought a Solo is because that thing would look like a big dong in my pocket.
But why aren't they now? Dropping a line on a forum is waaay easier than personally calling irate facebook stalkers.Davinci has been a strong company before and probably will be again once this debacle is over.
You're a better person than I.I don't know to be honest. I'm just rationalizing and trying to be optimistic.