Client: I was interested in the firefly
well I am
but I can't get an answer to a very precise question
I’ve tried here the other day and had to explain to your colleague the difference between a converter and an adapter
and I'm kinda having the same issue right now with an operator from the official firefly site
Operator: haha. Well we're a little more versed in vapes than electronics.
Client: so let's say I buy a firefly from you
what do I need to charge it in UK?
Operator: We include the converter / adapter - I'm not sure the exact specifications for the Firefly but I know they have a place to test the adaptors before they decide what to include in the order. Some of them require different voltage, etc
Client: here's the thing, as with the CLoud, I don't really want a vape with which I'd need a converter
I don't mind using an adapter
but don't want to have to stepdown the voltage from 220 to 110v first
Operator: Yeah this isn't really my forte I'm afraid. I'm hoping the warehouse can give me more info. I just know they work for the vaporizer ordered.
Client: do you currently have any firefly in stock?
Operator: Yes - in black
Client: dark grey?
Operator: Yeah they call it black but it looks dark grey / silver to me
Client: and regarding the warranty
it says 5years manufacturer warranty
are you an authorized retailer?
Operator: Yes we can handle the warranty for the customer if you have any issues. We deal with the manufacturer ourselves.
Client: so you are indeeed an authorized dealer?
and if I choose to go directly to firefly using the warranty they'll honor it?
Operator: I'm not sure. What we have done with the 1 issue we had with the Firefly was just take care of it for the customer. Once it's received we send a new one to the customer and we contact Firefly ourselves.
I'd have to ask management about this one to confirm.
Client: alright
there's one thing
you seem to be an honest person
as much as I can tell from chatting with you on this little window of course
as I told you I was also chatting with an operator from the firefly site
and I've asked her about if they had authorized dealers in europe
Bob: do you have official retailers in europe?
with which the warranty would work
Ashley: Not at the moment, right now the only way for international customers to get a Firefly is with a mail forwarding service. Even with that, the warranty is only valid when shipped from a US address as well
so how come you guys are selling it?
Operator: We get our stock from our US warehouse, which is why we handle the warranty ourselves.
We take care of the customer by sending a new one to them once we have the defective one
Client: that sounds risky for you
what if the company denies the warranty or send you a repaired unit?
Operator: I'm not 100% sure of our status with Firefly so I can't quite say for sure I'm afraid.
Client: meh I'll be honest with you
I'm being told from several sources or at least hinted at that this site is a scam =l
Operator: I'm sorry you feel that way.
Everything is 100% authentic
Client: well I'm sorry too cause I'd like to order stuff from you guys
well that too sounds dodgy
it's the exact wording from sites selling counterfeit items