Anvil Ordering & Shipping

Weedaholic

Well-Known Member
Welcome to the family! Have you joined the subreddit and discord yet? We would love to have ya, the community is slowly growing its a beautiful thing
Thank you dude. No i don't use any of them. Life is so busy at the moment i barely have any spare time.
Loving this anvil do.
 
Weedaholic,
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DocNicksche

Well-Known Member
I can't believe this just happened today :bang:
I ordered on March 14th, got the shipping notification on 17th. My package arrived in Austria on 26th and was held at customs since then. Yesterday I checked the tracking again and it said there are issues with a "unplausible value of the goods". I sent them a Screenshot of my order with the price and an hour later the tracking said "on the way" again.
So, I checked again today and I couldn't believe what I was seeing: without any further information they just sent it back to vestratto!!!
Furious and outraged I called the service line and they told me they had to send it back, since the import of tobacco and tobacco related goods was illegal! I knew about that and that it was a problem when I was ordering e-cigarettes, but a dry herb vape has nothing to do with that!

Just to make it clear, in Austria weed is not legal, but it is totally legal to buy seeds, clones and paraphernalia. I have ordered dry herb vapes before, also from Canada and never had a problem, besides from having to pay additional import and service fees. I don't understand why this happened!

The Anvil was about 30min away from my home and now it gets returned without me ever even seeing it! :cry:

I guess I have to wait until the Anvil is available in EU stores 🤷‍♂️

Damn! I was so excited to finally get my hands on this one!

Edit: when I got home from work, a letter from post customs service awaited me... The product description says "The Anvil Portable Vaporizer"... Those stupid idiots don't even care, they read "vape" and instantly connect it with ecigs and nicotine 🤦‍♂️ and yes, those are illegal to import to Austria...
I don't blame anybody for this @Vestratto , just sharing my sad experience. But as a friendly Tipp from "international customer side": may consider not using the word "vape" or "vaporizer" in any shipping documents in the future 😉.
 
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Highonu

Well-Known Member
I'm a bit hesitant to order one to eu now. Maybe ask Vestratto not to write vaporizer anywhere lol. Damn it first the LCV fiasco and now this...
 
Highonu,

DocNicksche

Well-Known Member
I'm a bit hesitant to order one to eu now. Maybe ask Vestratto not to write vaporizer anywhere lol. Damn it first the LCV fiasco and now this...
I would not assume this is a general issue with orders to EU... Our customs are exceptionally strict and stupid (which is a bad combination 😉)
 
DocNicksche,

Whiff

Anvil Brand Ambassador
Company Rep
I'm a bit hesitant to order one to eu now. Maybe ask Vestratto not to write vaporizer anywhere lol. Damn it first the LCV fiasco and now this...
Vestratto does not put the word vaporizer anywhere when shipping, all EU orders have made it except for this one package and according to John the user was asked to import the product and it was rejected so it's getting sent back to Vestratto. Vestratto also believes they may be googling "vestratto" and seeing me white out the camera lol

But just wanted to let it be known that vestratto does not label anything as a vaporizer
 

DocNicksche

Well-Known Member
Vestratto does not put the word vaporizer anywhere when shipping, all EU orders have made it except for this one package and according to John the user was asked to import the product and it was rejected so it's getting sent back to Vestratto. Vestratto also believes they may be googling "vestratto" and seeing me white out the camera lol

But just wanted to let it be known that vestratto does not label anything as a vaporizer

I never saw the package, so I can't say what's written on it. But whiff may be right about them googling vestratto 😁
For sure, they didn't get the information from me 😉
Like I said, I'm not blaming anybody for this, I was just sharing.

Vestratto already answered my mail and I'm sure we'll figure something out.

Don't hesitate because of this one bad experience, guys! I wouldn't and I'm pretty sure the anvil is worth the struggle 😁✌️
 
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Whiff

Anvil Brand Ambassador
Company Rep
I never saw the package, so I can't say what's written on it. But whiff may be right about them googling vestratto 😁
For sure, they didn't get the information from me 😉
Like I said, I'm not blaming anybody for this, I was just sharing.

Vestratto already answered my mail and I'm sure we'll figure something out.

Don't hesitate because of this one bad experience, guys! I wouldn't and I'm pretty sure the anvil is worth the struggle 😁✌️
Ya he is going to figure something out to make sure it doesnt happen again, this was what he was scared of happening during the very 1st drop that why at the beginning he was only shipping 5 or 6 packages at a time to test the waters.

Im almost 100% sure thats what they saw and i just tried typing in "vestratto" into google and "vestratto anvil portable vaporizer" is giving as a suggestion. John is in talks now with some EU dealers so hopefully soon this can be resolved
 
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cptofnthng

Well-Known Member
Is now in talks cant be right, because Lacentralevapeur already offered anvils in december i think and not to wake old dogs, but the deal probably went the potv route a little bit, considering they wrote, that they expect the end of january as a delievery date.
I think retailing for small indie companys might come with problems often.
 
cptofnthng,

Highonu

Well-Known Member
Is now in talks cant be right, because Lacentralevapeur already offered anvils in december i think and not to wake old dogs, but the deal probably went the potv route a little bit, considering they wrote, that they expect the end of january as a delievery date.
I think retailing for small indie companys might come with problems often.

I had a "pre-order" at LCV, but it was basically a scam since they were never promised any units until now. I just had it refunded this week. And because of that I am far down on the Vestratto waiting list...

LCV has a bad record for pre-orders (TinyMight) and putting up some s&b concept vape for sale that was never even produced so yeah, am a bit salty st le centrale vapeur.
 

cptofnthng

Well-Known Member
Good to know dude. They always seemed a bit dodgy to me too, i had to ask 3 times before they shipped my order last time.
 
cptofnthng,
Received my email to order today at a little after 12 noon. They say orders will start being fulfilled Monday April 5th, I signed up on January 10th.

Plan on sending my user to @Ed's TnT to see what he thinks and see if he can get some sexy wood stems figured out 🤞

Thanks. Damn, I've got a long ways to go then. Signed up Feb 23rd.
 
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CaptnNFT

New Member
I had the same package problem here in Austria when I ordered from Simrell and it's a pain in the ass... From what I found out is that if the package is labeled with the customs number and declaration "8419.90.9550
Aromatherapy Device Parts" there shouldn't be any problem that they investigate any further... I received my revolve stem like that from the UK and the guys from Qaroma are shipping their stuff like that as well without any problems...someone let John know to declare it like this then there shouldn't be any problems for us European customers in the future. I also made the mistake to order from lvc and am now patiently waiting to receive my email from vestratto one day.
 

DocNicksche

Well-Known Member
I had the same package problem here in Austria when I ordered from Simrell and it's a pain in the ass... From what I found out is that if the package is labeled with the customs number and declaration "8419.90.9550
Aromatherapy Device Parts" there shouldn't be any problem that they investigate any further... I received my revolve stem like that from the UK and the guys from Qaroma are shipping their stuff like that as well without any problems...someone let John know to declare it like this then there shouldn't be any problems for us European customers in the future. I also made the mistake to order from lvc and am now patiently waiting to receive my email from vestratto one day.
Thanks for the information! Good to hear I'm not the only one running into issues with my orders from time to time! 😁
I already told vestratto about trying to declare it as "aromatherapy device" via mail. But I didn't know the number... And maybe "aromatherapy device parts" is even better 😉 thx for adding that.
... Now that you mention it, I remember the declaration on my revolve was that too and that was no issue at all to get to me.

Cheers! ✌️
 
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beluga808

Well-Known Member
I had a "pre-order" at LCV, but it was basically a scam since they were never promised any units until now. I just had it refunded this week. And because of that I am far down on the Vestratto waiting list...

LCV has a bad record for pre-orders (TinyMight) and putting up some s&b concept vape for sale that was never even produced so yeah, am a bit salty st le centrale vapeur.
man, I can totally feel you. I had the same problem with LCV. Got refunded and now I'm on the wait list since 28th of March. I hope it will be my turn to order soon as production is increasing!
I should have put my name directly on the wait list in the beginning of January instead of parking my money at LCV :doh:
 
beluga808,

3xFantasyChamp

Well-Known Member
Thanks. Damn, I've got a long ways to go then. Signed up Feb 23rd.
The waitlist and ordering seems kind out of sync. I've read of others signing up early Feb have already gotten their email to order. Others who supposedly signed up in January have gotten nothing. I know there was confusion surrounding the waitlist and news list. It's all slightly messy.

I'm fairly certain I saw someone on here who signed up around Feb 10th was able to order. That was maybe around 2 weeks ago or so. I figured the Feb 20th people would be soon. No luck yet, but honestly I'm not in a rush anymore.
 

3xFantasyChamp

Well-Known Member
Me neither. I'm actually glad that some alternative, less extreme reviews of it have come in in the meantime. I just bought a B Zero and am starting to think that my money might be best spent elsewhere.
Yo I won't go too deep in to but... No joke you and I are on the same wavelength right now lol! Been eyeing one of those.
 

xChapita

Member
This looks like the newsletter signup to me, not the waitlist signup. There's no confirmation required for the waitlist.
Sure, you're right. I think on those days I signed up for the waiting list. Anyway, as anxious as I am, I recently registered again with the same email, I hope I didn't change my position and don't run to the bottom of the list. XD
 
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