Don't worry he will keep lying to you like he did to me, for like 1 month of we are qc, we are laser engraving, we are packing, all orders now shipped etc.... then will tell you oh yea, we may have printed the labels but they never got printedFinally found the alpine thread!
sadly like most of you, I got a shipping email via DHL (UK) still hasn’t moved. I got worried and called dhl, they haven’t even received the parcel at all. Customer service hardly replies and even then it’s, they missed your parcel it was collected today. Nearly a month now and still nothing. Last email was last week saying they would be collected and shipped the same day. Quality control took longer than expected and all kids were reseated.
Not sure what’s going on and the tracking has still not budged....
And please remember that we don't want or allow threads to be used as soapboxes for individual customer service issues. Generally speaking the rule is that you get one post to state your CS issue and the company gets one post to respond, if applicable. Thank you.Please don't make us start a shipping thread for this one guys....
I contacted them about my loose top and asked them if they can send me a top with a proper magnet seeing how I had to glue it on anyway. They couldn’t send me a new top but did offer to have me send mine back for repair. I just glued the top on.For those of you who have had issues were you able to initiate an exchange or refund?
Lol you should see the almost daily reddit posts about the units sparking/no charging/smoldering and smoking lol. Pretty glad I returned and never have to worry it will burn down my houseI have (as well as others who contacted me privately on Reddit). Mine sparked loudly and brightly internally when I stuck in my vape the very first time. Smoke came out and smelled up my apartment for a couple days, even though I only turned it on for an instant. If that had been the only issue, I would have gotten a replacement (because sometimes shit happens). But then it was clear the CS department didn't care (had no curiosity about what happened, and seemed to make a point of waiting 24 hours between each response). I started seeing other people with issues, read up on the questionable charging system, as well as how you have to adjust the coils to get the heater to work right. Clearly this system was not designed by an expert, and the factory was not given correct specs (see the magnet issue). Clearly there was not even the basic QC done on these (just press the button and see if it shorts out!).
And to top it all off, they tell me I can't get a refund because I opened the package?! Randall states that the "satisfaction guarantee" on the Toggen website is "alternative information"?! Forget it. These guys are hoping to unload their garbage as fast as possible.
We've begun an investigation to locate the package.