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How are you shipping back the base if I may ask? Your own box, own tracking? Or did they provide you with either?

Probably just as good, perhaps more durable, definitely more expensive than SiC to manufacture. It's used in advanced orthopedic applications like spinal fusion therapy or joint replacements. It's important for materials used in human bodies to be bioactive, which means it helps deter bacteria.

probably Silicon nitrides (Si3N4) to go along with the silicon carbide (SiC). Was just reading a report that Si3N4 markets will grow 40-50% over the next 5 years. crazy stuff.

Yeah, I've been in constant contact but now I'm unclear what the situation is. I assumed I would receive a tracking #, send my broken base back, then get a new one sent out. Instead I got a typical tracking # for a replacement? And I have noticed only the USB C cable that came with the carta...

@FocusV hey I've been trying to get in touch with your crew for over a week. I've been sitting on a dead base for 3-4 weeks now and id just like the shipping label emailed to me so I can send this back to yall. Hard to support a company when you dodge me every day. To be clear: if you have time...

you got extremely lucky. My unit has been a paperweight for close to 3 weeks now.

I got the links for you. Android https://www.dropbox.com/s/m3z5aac6xt5v98m/Carta-Finalversion.apk?dl=0 iOS https://www.dropbox.com/s/5a3dbvza6h6ha1o/Carta-New_iOS.ipa?dl=0

welp I got my replacement atty in the mail today but unfortunately it is DOA. the saga continues lol

I think a lot of this has to do with the method of terpene preservation as well as the method of extraction. For example, a simple bho will strip indiscriminately unless you fractionally distill. A rosin or HCFSE should have better terpene preservation.

Let me switch gears and tell you what I like about the product: The hit is smooth, more robust than a peak. The atomizer threading design is quite good and wouldn't be an issue if it didn't also pull out the atomizer heating element. The app is a great idea, if it worked with every phone, all...

Sorry about that Stu, nothing I wrote in regards to the product had the intent to offend. Just feel like I got bait 'n switched. It's my opinion that a heating element shouldn't pull out of an atomizer after two uses to clean the element. I stated I was open to solutions from Focus and I still am.

How can you defend a predatory business practice that is capitalizing on a failed product? How can you ignore the facts that dozens of these atomizers have died, judging by this thread alone. As you well know, the atomizer warranty lasts a month! After that, what? Buy a new atty or get the...

Owned it for a day before killing the atomizer trying to clean it as suggested in the user guide. In regards to the planned "atty subscription": This is a predatory business practice, using a beta product’s shortcomings to make the company money. I’m open to solutions from Focus, but at the...