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@Vaporific I unscrewed the heating elements of both of my hopper.ios which had the typical performance fade and they looked just like the photo you psoed a few pages back. Fortunately mine came off using hand pressure only. Threads were gunked up. The heating element electronics were dirty...

You can buy a brand new hopper, no waiting, and have it in about a week.

The Warranty Date Timeframe info indicates they are not gaining ground in the RMA department. They are projecting a month's time per month backlog, assuming you believe their projection to be "current" in "5" months is lol. The half-off a new unit offer is just another signal that the RMA...

There is some tounge-in-cheek, but there is business reality: HL needs to continue to stay cash flow positive, or it dies, along with everyone's "lifetime" (lol) warranty. The hopper is wonderful when working. I've picked up a new one while waiting on my other RMA and it works amazingly well...

HL just needs more money. If they had more, they could spend more on RMAs. They need to limit their RMA costs to less than what can be covered by profit from sales of new units and associated merch. Otherwise they don't stay in operation. I'm just gonna throw this out here - when folks send...

Is there a reasonable explanation for some rma's to take about a month while others can languish? In my fast RMA example, I think it was that when I described the problem to them, they immediately knew what was wrong (back end shorted out). Maybe they have a surplus of back ends, perhaps from...

I was told the RMA they received from me in January would be 3 more months before being evaluated. They did send me promptly a new back end for the other RMA I opened a couple of weeks ago on my other hopper which did the trick, so that combined with the new hopper I received Wednesday means...

Power in this form factor are unmatched, and the GH is easily paired the a water piece. That said, I hope this is the last one.

Just ordered my third hopper. First one was ordered in September 17, went into RMA in December 18. Second one ordered December 18, just stopped working, will be opening an RMA request shortly. I had put a new battery in it, and upon screwing it together, the red lights come on and blink...

I hope that last post is accurate, a battery run must be a few hundred grand. This would be good news for fans and folks with pending RMAs.

The projection of 6 months is 26 weeks at about 100 units per week means HL has 2,600+ RMA units in house to be processed.

I have one working and one in RMA at HL. I'm also reluctant to hand over more money. Not sure how to vote in poll. The sample size is small, but the poll results suggest the failure rate could actually be as high as 50%.

Verilife in Wareham and INSA in Easthampton opened last week, bringing the total to five stores. Lines are still super long. Quantities you can purchase are being severly curtailed by each store so supplies are conserved. At this time I believe the most flower you can buy is 1/8th per visit...

I purchased a Ti in the summer of 2017. It played mostly second fiddle to vapcaps for about a year before it assumed the daily driver role. I recently purchased a second Ti , since the first one started doing the dreaded "straight to blue" light show, and no amount of tips and tricks would...

I wonder if they arent having cash flow problems. Slow shipping new orders, slow RMAs, slow accessories, re-use of used parts?

What's a reasonable time? Reasonable people can reasonably disagree. Looks like you have 2 cell and 3 cell models, is there an advantage to a 4 cell unit? Much faster heat up? Nice work !

The device is amazing, but I agree with this sentiment. The headwinds for the company appear severe: with at least a six month backlog of repairs, limited income, and the inability of management to directly and clearly address communication issues, the prospects of long term viability aren't...

I'd like 2, please.

I was hitting my TI hopper last night while walking the kids around for trick or treat. This unit is so stealthy that no one knows what you are doing !

I've found that feathering the carb on the M produces more and thicker vapor than just keeping the carb closed.