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THIS IS A STATEMENT DIRECTLY FROM ENRICO: He is being held still in Orsanvaile Prison in Quebec for trafficking of Marijuana SEEDS. He does not partake in the sale of Marijuana nor was he caught with any actual product at the time of his arrest as the media is trying to lead you to believe...

Hey everyone, I mentioned it in the XLR2.0 thread but it's more imperative for all version one users. Unfortunately, The heat shield is only for the XLR2.0 model. Please do not try and take your version one apart as this will void your warranty. Yes, we will know if it has been tampered with...

Hey everyone, Unfortunately, The heat shield is only for the XLR2.0 model. Please do not try and take your version one apart as this will void your warranty. Yes, we will know if it has been tampered with so again, version one users please don't take it apart. Thanks.

Hey FC, Thank you for the response on the XLR2.0 we've tried to make a few short videos covering some short key points. Please let us know what other points you would like covered and we will make sure to have that done for you. As for those of you who purchased your Sublimator's that...

The stainless steel base and dabmaster will be available very soon, I will ensure to announce it here as soon as it I know. As for upgrading through other retailers, all upgrades will be done directly through Sublimator using our website. Again, we will offer this until May 31 2014...

Hi FC, Im sorry for the negative feelings amongst alot of you, I've spoken with Enrico about your concerns and have come up with the following: For you early adopters of fc, we will offer the upgrade at $290 with no downtime instead of $449. Go through the regular process as described on our...

Hi all, Thanks for your patience and opinions well the XLR2.0 was being completed. I have addressed your concerns regarding the shipping of the old unit in exchange for the new one to Enrico and am just waiting on a response. His wife and myself (hopefully Enrico as well) will be in...

Hello Fuck Combustion, Happy New Year, I was absent over the holidays dealing with personal things so I apologize that your concerns have not been addressed sooner. I am also sorry there is such a negative opinion surrounding Sublimator and our customer service. Without rambling and boring you...

Not too reopen the topic but just to give some information directly from Enrico: If you bought your device from a retailer other than ourselves or PV you are still covered. You can take your device back to the retailer, they will replace it there and have the old unit shipped back with the cost...

Hello everyone! Thank you for your patience while we finished watching all the contest entries. Our second place winner goes to BlazeOneUp from facebook and third place to @derekbakerforlife I'm having some issues posting the video link for Blaze's video but will make sure it is done. Please...

Thank you for all of you that entered. We are announcing the first place winner only at the moment as it has just been announced on Pot TV with Al the Alchemist. @dorkus_molorkus you are our grand prize winner!!!! You are incredibly creative and enthusiastic, everything we could have asked...

I just wanted to thank everyone who entered! Enrico and I are currently reviewing all the entrants from here and facebook and will announce the winners by Wednesday November 6. Thanks again and stay tuned for the winners!

Thank you! Can you just calrify what you would like from the oil reclaim video?

This is great for us to hear, we need feedback on what you guys want and need to see. Again, apologize for my absense, denver was not so great for me and I've been in the hospital since Friday, but hopefully getting released tomorrow. Reading through the thread, the key informative videos we...

I really like those Sublimator setups @Stu and @grokit I can say that table is in much better condition than mine :lmao: and it doesn't even have Sub burns in it.

On another note, I know a few of you have shown me your Sub setups, which we love. Anyone else have a cool setup they want us to feature?

That's what I mean though, if it clearly is enough of an issue where the majority of people are burning themselves then to me, that's worth investing time into, whether it be engineering some sort of heat shield, gloves or something along those lines. I totally agree with you that ultimately it...

I just have to say I thoroughly enjoyed how you phrased that "how adaptable of a mammal you are" Thanks for the feedback and I hope you were not seriously injured - Or anyone else for that matter. Safety is a major concern and I'd like to try and address it moving forward.

I really enjoyed reading everyone's posts regarding the Reclaim Oil. I have requested Enrico to provide more information as well so please bear with me in the meantime. I'd just like to ask, how many people have been burned by the Sublimator/How often is this occurring? Thanks for any...

Hey everyone! Just wanted to let you know I'm going out of town for a few days to see family so if I am a bit slower at replying I'm not ignoring you! I will be back in full on Tuesday, but please don't hesitate to contact me if you need something. On another note Enrico - so glad to hear from...