Thanks to everyone who has come forward, the more information I can get the quicker we can find a solution! We are not trying to hide the issue whatsoever, so please please let me know if I can help out - by contacting me directly I can respond faster.
Visual is always better, which is why the user guide I am working on has a significant amount of pictures to go along with the text. Most people don't like to read instructions - Stoner's really don't lol so pictures and videos is always a better route. I'll tap you off an email next week and we...
@StayHigh.net that would be of great interest to me and definitely beneficial for the company and users. I believe Enrico is going to be coming to Vancouver next week and I will get further usage instructions etc. from him and then perhaps we could get together after that and hash something out?
Hello everyone,
Firstly, I am going to apologize for mine and Enrico's absence and lack of response to everyone's questions and concerns. Being a start-up we are ironing our the kinks as we go and we are very grateful for your patience and support in the meantime.
Next, I'd like to address the...
Alright, Enrico has been reached and here is the final answer to the carpet residue issue and future cleaning issues:
First, he apologizes for your poor carpet :ugh: Next, he recommends once you have run the Apollo through the self-cleaning feature, rub the affected areas using an old pair or...
Hey everyone, Sublimator is trying to become more active online in order to be more responsive to your needs and requests. We have updated the Facebook page and will continue to do so https://www.facebook.com/sublimatorbeyondvaporization
We have also created a Twitter for those that prefer that...