I have never been in love with the s&b capsules, i end up loading the bottom using the installed screen or i go with rimmed screens with TnT wood mp.
I told Ralph i would like to have his mp in two different options, rimmed screens or s&b capsules, should not be a big issue.
The capsules are supposed to be mounted that way, it is upside down, so I think the stem is right. I am sorry for the broken glass but i am also sure Ralph will assit you with replacement parts, just wait for him to reply, i think he is taking the full Jan off.
I strongly suggest to read the manual, it helps to save the battery life, the eco mode:
Theoretical energy savings by lowering heater temperature between draws in Cruise Control.
Set your Eco level in ‘menu>vaping>Ecolevel’.
0: eco features disabled, original Cruise Control. keeps the heater at...