Search results

Agreed. Live Chat is fantastic. @steama They ended up sending me a new (free) cleaning kit with extra wire meshes so that I could perfect my technique. Love me some Sarah C.!

Sarah C. -- 206-651-3900

@steama Thank you. You keep making me feel happy to be an early Firefly adopter. By far, you give the best and most thorough responses on this thread!

@steama Care to make a video showing us how to do this in under a minute? Did you just use the pic provided? How did you avoid not bending the edges of the mesh? Also, does anyone know where else I can buy this wire mesh at a discount or do I have to go to through Firefly? Same thing goes for...

Still no answer on this... does anyone know? RE: The removable wire mesh screen that's inside the bowl. When cleaning my Firefly, I got curious and wanted to see how easy it was to replace. It's somewhat easy to remove with the black toothpick provided... but putting it back in was difficult...

PS: Has anyone posted the phone number for the Firefly customer rep? Sarah C? I can only seem to find an e-mail on their website. I figured that I would call them in case no one knew the answer... THANKS!

Love this thread. Great community! Question regarding the removable wire mesh screen that's inside the bowl. When cleaning my Firefly, I got curious and wanted to see how easy it was to replace. It's somewhat easy to remove with the toothpick provided... but putting it back in was...

I love my new Firefly