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biohacker - i feel your pain. When I first ordered I must have sent 3 emails to Andy but didn't receive one reply. I also find it very strange when people talk about 'good' customer service.

oh yes you're right, thanks for that

Hey everyone, I'm about to order some more accessories for my Enano. I'm currently using an all-glass gong and and all-glass stem and I've heard that the ones with the screens are better for airflow. They're cheaper too which is a bonus. The stems with the pinch have disappeared from the website...

You seem to get a lot of vapour in that video without much effort. What sort of gong are you using, is it from the website? Keep up the good work.

Yes, we definitely have the same bubblers, thanks for getting back to us. I think I'm probably not used to not having heat (being my first water tool) and also to drawing from a wider mouthpiece. Also, the concentration of the cannabis must be less than drawing from the dry stem because, just...

That's exactly where I have my water level but I still find it too restrictive.

I got the D020 about a month ago so thought I'd give my experience. I haven't tried grinding the weed, so far I've only used whole buds, but all the times I've used it I can't seem to get enough air through the D020. I might be wrong but I suspect the problem lies not with the D020 but actually...

Hey everybody, does anyone know how to search this thread? There used to be a box on the top right but it's missing I think. I got my d020 from Kathy Hu a few days ago and it looks and works great! Her Dampff - It really knocks the socks off my yh003 which I wrongly received a few weeks ago -...

Does anybody have any suggestions at to what I could use to scrape out the leaf particles from the stem? I was using a metal knitting needle to scrape it and did it quite regularly until I noticed that my needle was smelling of metal which isn't so good. If I did this regularly I found that...

Apologies - that was my mistake.

King Irish, kathy hu is the same as the sunshinestore. Her Dampf, did you pick it up from somewhere and sign for it. All my tracking says is that it entered the country. I also didn't sign for it!

My advice is not to buy from the sunshine store via ioffer because you're very unlikely to get the price advertised there. Instead, the seller tries to get you to go to his dhgate store. I complained about this on ioffer so I may have stopped him doing this. Sunshines's price on aliexpress may...

Just gonna mention that that Aliexpress shop is back open now - for disputes - I would buy from them again.

It's good to have that information Poopmachine. It makes me inclined to simply say I didn't receive the item and save myself the hassle. I think what Herr Dampf is saying is that they are perfectly in their rights to ask for it to be returned because anybody can get pictures over the internet -...

S**t, I got mine from Aliexpress. http://www.aliexpress.com/snapshot/6018075764.html Looking at the picture, it definitely shows 10 slits or thereabouts. I guess I should probably contact the seller. I haven't checked the terms but does the seller have the right to ask me to return or can I...

I just received a d020 from China, how many slits is it supposed to have? I thought I read on here it was 4 but mine seems to have 5 (2 which are close together) and only 3 of them are definitely working. Perhaps they tried adding a slip when 1 didn't come out properly? Thanks.

I'm not actually coughing at all, I'm just getting blocked sinuses which destroys the taste. Taste is really important to me which is why I went for the Nano and also why I haven't bought a water tool yet. I'm considering getting a small bubbler called the d020 talked about on the cheap bubbler...

Hi Vape N bake. I'm also an asthma sufferer so can I ask for your advice please? First thing, I only found out I was asthmatic in the last month or so so I'm still trying to work out what's best for me. I don't know if this is anything to do with asthma but I personally get blocked sinuses (most...

Excellent - thank you.

Does the enano have an off switch or do people just switch it off at the plug? The dial seems to refer to an off position but it also goes up to 12 so I guess that's not to be taken seriuosly? I just had to pay a £6 pound customs vat charge (plus an £8 royal mail handling fee) in order to...