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I didn't purchase any kind of warranty. I bought a Cloud+ package that comes with a 2 year warranty.

Wow...In my case giving up 21 out of my 24 month warranty on my recent expensive purchase will make me think twice about doing the trade in option.

Even though I just spent $599 in April for a Hydracirc 2.0 package, I would be willing to do the $250 Nimbus. I bought the package from you, and registered it with you. However, I will not let a perfectly working cloud leave my house. So if you become a little more flexible, you will have...

I don't need you to tell me how to do simple math. I am asking Troi, because I was getting the impression that people with broken Clouds were still being told RECENTLY it would take 3 months by Vapexhale

Troi, Is it possible for you to give us any kind of update timewise? I keep seeing 3 months tossed around every week instead of 10 weeks or 9 weeks, etc. BTW, my Cloud + purchase of 4/9/13 arrived in perfect condition and has worked perfectly, but I am walking on eggshells everyday hoping...

Did they say 3 months just recently? If so, it seems like I first heard of the 3 month wait....a month ago.

I'm curious as to opinions of what to do concerning my next purchase of material... I have been using expensive herbs (1/2 oz) purchased at a time and was wondering if I should get a full oz of lesser quality for the same money. I guess I am asking if it is a waste to use high quality herbs...

Got my Hydracirc package on Monday, and after using it a couple times, all I can say is that it is a fantastic product. And I thought the my Arizer Extreme Q was pretty good.

I also got mine today. There doesn't appear to be any flaws and it heated up in less than 2 minutes. I haven't tried it yet. Dumb question.. what is the black band for?

My new Hydracirc 2.0 package shipped Thursday via priority mail. I can't rely on the tracking, so does anyone (from experience) think I have a chance to get it tomorrow from wherever they ship to the Chicago area?

Finally did it...ordered a HydraCirc 2.0 package. I am currently using an Extreme Q. Tbill

Can I assume that if I order a package on the website and it doesn't indicate it is out of stock. that I would have it delivered to me within a week or so? I keep reading about "getting in line" and don't know for sure if it is referencing Domestic shipments or International, or both

Hi, I am considering buying a cloud in the near future (extreme Q user) but I am uneasy spending that kind of money on a product whose company's web site seems always down. Anybody know what is going on? Tbill