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You are very welcome - we are always here to help :)

Hi again! We apologize for the confusion -we were giving you the measurements for two different stems. Thank you for pointing this out - we are updating our CS response document. Here is the exact thickness of every piece that we have available: Cooling Stem (on stock standard mouthpiece): 2mm...

Hi, our ROGUE and FURY EDGE glass stems are identical - here are the measurements: Diameter: 12mm Thickness: 2mm All the best! Healthy Rips Team https://www.healthyrips.com

Hi! If there is enough interest, we can manufacture an attachment with glass stems that fit inside the bowl as you are describing here. Can we please get some feedback on this feature? Thanks! Healthy Rips Team https://www.healthyrips.com

Hi! Contact our customer service and we'll take care of you - no worries! customerservice@healthyrips.com Healthy Rips Team https://www.healthyrips.com

Hi All! It is Black Friday all month at Healthy Rips! Enjoy a 20% discount storewide with coupon code: HOLIDAY Have an amazing holiday season! Healthy Rips Team https://www.healthyrips.com

Hi All! It is Black Friday all month at Healthy Rips! Enjoy a 20% discount storewide with coupon code: HOLIDAY Have an amazing holiday season! Healthy Rips Team https://www.healthyrips.com/

Hi - I just checked with our customer service. It looks like your email was asking about returning your device - not exchanging it for another device. The response you received was for the return of your device - not an exchange. There would be no restocking fee for an unused device that is...

HI - no worries! You would just need to ship your FURY EDGE SE back to us and pay the $20 difference for our ROGUE SE. We'll ship your new ROGUE SE for free within the USA. Contact our customer service for instructions: customerservice@healthyrips.com. Thanks again! Healthy Rips Team...

Hi! Thank you so much for trusting us with your business! Over the last few months, we have made several upgrades to our FURY EDGE - we are very confident that you will love it! Sorry that we don't have any current coupon codes, but our FURY EDGE is on sale for $119 right now - which is what you...

We haven't used the Hula stem. Our 3D Flow stem cools really well and is borosilicate glass. We haven't used the Hula stem - so we can't help you there - sorry. -HR Team

Our 3D Flow stem is 3". We believe that the Hula stem is 2.5". If the Hula stem is the same diameter, they should be interchangeable. Have a great day! -HR Team

Hey FC family! Save a little on us this weekend! Coupon code: WORKTOPLAY to save 10% storewide - plus free USA shipping on all orders over $25 :) Have an awesome Labor Day weekend! HR Team https://www.healthyrips.com

Hi All! Both our FURY EDGE SE and our ROGUE SE now have pass-through charging! Pass-through charging is a game-changer, allowing you to use your device while it's plugged in and charging. This innovative technology empowers you to avoid those frustrating moments when you're waiting for your...

Hi All! Both our FURY EDGE SE and our ROGUE SE now have pass-through charging! Pass-through charging is a game-changer, allowing you to use your device while it's plugged in and charging. This innovative technology empowers you to avoid those frustrating moments when you're waiting for your...

Hi and thank you for posting your question! Yes, we always offer the upgrade option with our half price Lifetime Warranty replacement. Just contact our customer service and we will give you all the information you need for your upgraded replacement :). customerservice@healthyrips.com Thanks...

Hi All! We hope everyone is having an amazing spring so far! Our annual Spring Sale is on now through the end of April - enjoy a 20% discount storewide with coupon code: Explore The sale includes our ROGUE SE and our FURY EDGE SE bundles. They both have our newly designed Mouthpiece and...

Hi All! We hope everyone is having an amazing spring so far! Our annual Spring Sale is on now through the end of April - enjoy a 20% discount storewide with coupon code: Explore The sale includes our ROGUE SE and our FURY EDGE SE bundles. They both have our newly designed Mouthpiece and...

Hi again! Thank you for providing the name of the retailer in Australia - much appreciated. I am reading your replies and texts and I am having a hard time understanding you. I'm a bit confused, are you saying that you are still getting the runaround? It sounds like Puffitup received your device...

Hi again @RhysR3, thank you for sending us a PM. We don't have a reseller named: " Dry Herb Vaporizers" - but we have asked you for clarification via PM. It sounds like you have taken the necessary steps for your warranty replacement. If you have any further issues, please contact us again with...