Dell? Haha they shipped a broken cpu and video card in a brand new xps once, but I bitched and got them upgraded.
Sucks when you have to return stuff but shit happens and most companies will help. Oh and going to the post office sucks.
I also find it amazing that you have not advertising and you do so well it great man. Word of mouth and a great product! On the other hand I do kinda wish you did have advertising so I wouldn't have wasted my money on the extreme dust collector q.