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Problem is I'm not the only one with my problem. Someone else here has the same issue and I'm sure there are more out there. I also work as an engineer for a electronics hardware manufacturer. We would not hesitate to send back a replacement over nighted free of charge. We value our customers...

Thanks. I shipped it yesterday and they should get it tomorrow but I'm out of town Thursday to Sunday so getting it expedited now isn't as important.

I did escalate. To give credit, the first girl thought it might be possible and went to ask her manager who denied it. I then asked to speak to her manager who denied it as well.

So I'm pretty disappointed. They were not willing to help me expedite a replacement unit by shipping it over night even though I paid 33 bucks to have it shipped initially. I even offered to buy a new one with overnight shipping and ship the defective one back today with a tracking number...

My faulty unit was an A11A batch or 1AA1 however its named. Were the faulty ones mostly stealth ones? I'm going to ask for the croc skin replacement as I haven't heard anything go bad on them functionally or aethestically.

I loved mine until yesterday. It worked like a charm and was very convenient until the breakdown.

That's a bummer. I'm really hoping they'll ship my replacement overnight since I paid the extra 30 initially. Let me know how it goes. There should be a way to hard reset these to clear out anything that might be in memory and factory reset it.

How long did it take for you to get your new one? It was my primary device and am curious.

Last night it still charged while in use plugged in. Today it only heats up with plugged in but doesn't show it as charging. This tells me the adapter should be working and that something in the unit itself is malfunctioning.

Were you able to fix it? To me it seems like a software issue as it works sometimes but not others. Did you have to get a replacement? I paid overnight shipment for my original one and would really want them to ship m replacement overnight as well.

It was a stealth. I'll edit this post with the serial number later but I didn't order it til the end of October if that helps for now.

Can someone give me the phone number for DV? Mine was working fine everyday for 3 weeks and then yesterday it won't heat up without being plugged in and it wont charge anymore but doesn't charge when plugged in and in use. It has a half battery left but will die and not charge anymore. I...