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Well... It took 20 days from when I reported my rubber post breaking, until I recieved my new post an pearl in the mail. Unfortunately after waiting quite patiently for a new rubber post, all I recieved was the pearl. They forgot my new rubber post, which was really the only part that I really...

I have been loving the IQ.. broken pearl post and all! I got my new post/replacement pearl in the mail, and can't wait for it to be whole again. My one complaint (it's really nit-picky, but still kinda bugs the ocd side of me) is my mouthpiece lid sits lopsided, the side with the magnet lays...

I was wondering the same thing when my pearl ripped, but they said they will mail me a new post and I can switch it out.. is the issue with your IQ something that you could fix if you had the correct spare part?

My pearl ripped off shortly after receiving my IQ. I was assured I will get another rubber post and pearl sent to me. Until then though, I have just been dropping the pearl on the top of my load (even smaller loads) and it has been working great! So using an extra pearl as a spacer seems like...

After waiting for my turn, I heard back from customer service. They are honoring the warranty and making it right. I expect there to be small quirks to new gadgets, and am pleased even though my unit broke, it won't be broke for long! I haven't experienced a cracked oven, but I keep my IQ...

I'm sure they are very busy with the release of the new product. My pearl ripped off at the post, I sent davinci customer service an email, and I am still awaiting a response. I sent davinci on the forum a PM, and got a response a few days later. I am giving them the benifit of the doubt... for...

I got some samsung 18650 25R batteries, they work great!

I tried loading up the flavor chamber with ground herbs when I first got my IQ. When I went to unload it, my herb was all stuck to the sides in a sticky mess. Thankfully I was at home, so I could scrape it out fairly easily on my table. But there was a lot of small pieces stuck in there. I like...

This is my experience with the IQ.. kinda long, sorry! I bought the Blue IQ at my local authorised Davinci re-seller December 26th. It ran fantastic, I had carefully and successfully adjusted the pearl depth depending on oven contents. I was a little worried about it tearing at first, but...