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I've received new kits each time. I'm up to my gd eyeballs in stems. My 5th is in transit now and have been ASSURED by Organix that it's been personally tested. Will update once it arrives.

I fully expect the same Tans seeing as how my requests for four other working devices have fallen in deaf ears, but ya never know till ya try.

Couldn't agree more OF. What I'm fighting for is for them to foot the bill when it's CLEARLY an issue with their device. The contract I "signed" was for a working device. Not a device that might work. Prime example was them sending me a device, never used it, and it was damaged out of the...

Precisely CarolKing. Once you buy a device from them you're at their mercy. They were kind enough to offer me a T-shirt though in lieu of paying for my S&H. This was a huge slap in the face. Like I'm gonna rep a company that treats their customers like this. I've sent back my device wrapped in...

Really glad to hear I'm not alone. Starting to feel crazy. It'd be one thing if I had heavy use on it, but many of them I never even got to touch. They're sending bad units on top of bad units. Doesn't quite make sense. It should last longer than a year, but man...just gimme one year. One...

So, I finally received my 4th replacement of my ascent (First/Second: OLED screen smudging. Third: Stopped charging.) I received my 4th and, right out of the box, doesn't charge. Works while connected to charger, but when removed only shows that it's holding 1/4 of the charge. Never used. I've...

Yea....Their customer services is good. I'd only change how they go about sending/receiving their returns. I bought a $250 dollar device. A prepaid mailing label would be awesome. Instead we're penalized for each time their device fails. I'm grateful that they do exchanges, don't get me...

Sorry in advance if this is derailing any current convo. Haven't been in here for a while. I was one of the beta-buyers of this (Ascent) device. I'm now on my 4th one. First/Second: OLED screen smudging Third: Stopped charging Forth: TBD Haven't used any one for more than 10-20 times a piece...

Was packing up the dead unit and this caught my eye and gave me a little bit of a chuckle. Must have Stevie Wonder in there working for them. lol :uhoh: https://www.dropbox.com/s/oscdggz9my8wyg0/20131113_235506.jpg

S'what I told him. I'm supremely aware that it's easier to couch quarterback for a company when you don't work there, but if it's not as easy as walking "to the other end of the building" I'd want to know, as a company, why it isn't. Would save the reps a lot of time and the company a lot of...

Bout a week ago I received my replacement Stealth for the first one I received with the blemished screen. The replacement, however, not only had a blemished screen, but was DOA. Holds a charge for 1-2 seconds and dies whether or not it's plugged in. I had a pretty lengthy (possibly...

Alright. So I vaped the same herb I've been combusting for the past month in my aesthetically damaged Ascent last night (Blemished OLED) and was about to go the herb/glass flower/herb stacking way right off the bat and decided to see what just tossing a lil grinded up in would do. In a 15-20...

I know there has to be, but I can't find it; Are there any instructions on what to do with the flower beads? I got mine in the mail today. I'm assuming I just mix them in with my goodies to dissipate the energy and give it a nice, even roast while taking up space. Am I correct in this...

Rest easy my friend. I had an issue with mine earlier as well. While it's terrible that this is happening they really do go out of their way to make sure everything's cool in the end. They treated me very very well.

You might've done what I did on accident and choose an extra set of stems as your "bonus gift". I also have 3 sets now too. =/ As far as the smell goes...mine did the same thing. I found it semi-pleasant actually. Love the smell of new electronics. Did 2-3 10 min burn off sessions and it's...

Dealing with that right now bubba. I begged them, in my shipping notes, to send a working unit and I've been sent one with OLED blemish issues. Aaron just messaged me about how I was going to have to pay shipping which was quite shocking as most companies will pay for the cost of their...

Didn't, but did since you suggested it. Guess it's normal. They're both the same.

I see what you mean. Threw on the shades and it looks a lil rainbow-y. Not a huge issue. Just gotta figure out if this is gonna be a tale tell heart type issue where it ends up driving me crazy or not. *sigh* 1st world problems. I gave it a few dry pulls w/o loading it up (not sure if I'm...

https://www.dropbox.com/s/egtgho1butkkbea/20131104_232002.jpg Here's a picture of the OLED. It's not noticeable when it's on, but off....pretty noticeable. Other than it being an aesthetics issue, will this cause any problems? *img insertion thing wasn't working for some reason sorry. I'm...

Thanks @mewash2! Big help believe it or not. I went to go wash it down just now and it's been charging for an hour or so and the battery is solid and not blinking. Seems to be fully charged. Reckon it's safe to give it a whirl or should I let it keep charging despite it looking fully charged...