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Thanks for all the tips everyone. I received the confirmation that they accepted my claim. Now I just need to send it out. Do they cover the shipping costs too?

Perfect! I was just about to ask how well i needed to clean it. i removed the screen in the bottom of the heater and used a lightly dampened iso pad and wiped it out. i got most of it off, it actually looks pretty good lol but here is a bit of residue in the lip where the screen is held. I think...

Thanks Hawk! I've been scraping away at the heater but it's not all coming off. I'll try some iso, thanks!

First time poster, long time lurker :). I wish we could have met on better circumstances, as i have bad news on my side. After about 185 hours of operation my first crafty is not functioning anymore. I dont get any orange notification lights; it seems to function normally, however after it...