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Never. :D

Those Stainless Steel Pins (Made in the USA) prevent the insulating sleeve from rotating when warm (as OF stated). The receptacles that the pins fit into on the interface serve only the function of receiving the pins, they do not contribute to the performance of the interface with RES unit...

We will switch or exchange. Just email or call us. We will take care of you. Cheers, ThermoVape

Thank you! We think it looks pretty good too :D Cheers, ThermoVape

We like to think we do a pretty good job building vaporizers... however building websites is a whole other story. the Black Evolution got brought "live" while the product page was under construction. Our goal is not to release any products until we have everything set up to get the units to...

Of course. We sell any part we make. We will also assist you in customizing your thermoVape products as much as you would like to. Honestly, we were not sure the Black Teflon would work. It was an expensive gamble and we refuse to make promises or announce products we are not sure we can...

Nate has emailed you and has directly addressed the issues internally so we will hopefully not have this happen again. We will take care of you. When we drop the ball (and I do believe we dropped the ball in this particular situation) We owe you an apology and Nate and I apologize, the buck...

We are certainly into to custom orders. Whoever told you we are not is incorrect. I'll send you a T1 plastic wrapped body. If you would like a will strip and plate your Ultra. Our current electroless nickel plating is more resistant to tarnish (this Alpha units were plated in late 2011, and...

edit: double post

You won't hurt it running it underloaded. You can also try pulsing the switch, ramping it up to generate vapor, and momentarily releasing the switch, and then repeat. This will serve to prevent the material from rapidly become a fully viscous hot fluid. Our interface that we ship with the...

OF, your recommendation of vinegar to remove tarnishing would be/and is our response to this question. With an addition. We will replace any ThrmoVape part(s) at no charge. We dimly require that the part(s) be shipped to us with the request. We cover the cost of plating, the cutover the...

Any tarnish cleans up easily with Vinegar (ascetic acid). Simply solution, better living through chemistry. Cheers, thermoVape

We agree with you. We will put up that we cannot make any promises about the direct performance on another manufacturers power supply. We never killed a Ego battery in our testing, so we were not aware that this would be a issue. I think the culprit to why we did not see this occur is that...

Nope, that is us. We do support the community as much as we can. However, we have to take some consideration in our efforts t keep the credit card processing god's satisfied, as well as the insurance agency. Bureaucracy aside. We are committed in our support of the community and developing...

Just email us and we will send you one, for Free, on us.Make sure to tell us a color. You can have whatever you want, as long as it is black or white :D Cheers, ThermoVape

Please don't hesitate to email us at info@thermovape.com. We want to make sure you got the right set-up and certainly don't want you to be frustrated. We work to build a range of products that appeal to the preferences of different folks. Some may just be looking for something they can...

You are welcome, anytime. On comment. The Evolution - LV at 3.7 V has quite a bit better battery life 2X-3X. The Evolution at 6V about 30% better, although the 6V does ramp up faster. Cheers, ThermoVape

The Device in the link is our Evolution, here are a few of my thoughts on the two products. ThermoVape T1. This is simply the most powerful, portable, convection vaporizer we can build. Basic advantages: Higher power: 30 Watts vs. 20 Watts in the Evolution. Higher Capacity Chamber...

Absolutely. All of our accessories that engage at the mouthpiece receiver will work, the Glass adapters, Pure-Flow, Smooth-Flow and different mouthpiece options are all fully compatible. Both the Pure-Flow Filter and Smooth-Flow Moisture Conditioner make great Evolution accessories...

You are very welcome for the shipping discount. Yea, I'm afraid you are correct about the old style batteries. You need to get up to the Ego, or a 14500 equivalent battery. The little 200-250 mAh guys just don't have the juice. Looking forward to your thought on the Evolution. Cheers...