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Crafty is on her way back from Oakland (or perhaps a new replacement? Who knows)! I've been keeping my Crafty in a tablet case, surrounded by a neoprene tablet sleeve, snuggled in with a back up battery, a grinder, and two dispensing containers (to keep my indica separate from my sativa). It...

My experience with email is that anything requiring actual thought is often not responded to, because it requires more than just sending a form response. You might consider sending this letter via certified snail mail with return receipt, so if you decide you want to pursue this in small claims...

So, here's my advice on phone calls to S & B: Push #1 for sales. This week, 3/4 times I got someone on the Sales line who could help me with my RMA (because it's a small office). Prior to this, I tried to play ball and choose the right extension, or pushed 0# for the operator. I'm pretty...

I am so confused. First S & B says "You should hear something by 4 PM tomorrow. Then I get an e-mail this morning saying "We have your device and you will receive a response in a few days." Now, at 4:15 PM, I receive a shipping notification from Stamps.com with a tracking number that is not...

Today is day 9 of my RMA process. I finally got a rep on the phone yesterday, but only by calling the "SALES" extension, since no one else answers. Sales guy says "You should expect an update to your case tomorrow. If you don't hear from us by 4 PM tomorrow, call back." This morning, Storz &...

I would *love* to know what you did differently than I have when dealing with S & B, since I basically got told that I'll be waiting over the three day weekend for anyone to even look at my device, ensuring I'll be down for over 10 days -- 2 weeks after they had to replace a broken cooling unit...

I know. I tried. Been there, done that, 2 weeks ago when problems began after receiving new cooling unit. No one answered the phone. Voicemails went completely unanswered. Just inefficiently combusted, because there is no alternative array of backup vapes up in Snake Mountain. It was...

I e-mailed them, and explicitly asked to BUY another Crafty as collateral and to trade in the (very obviously) not working Crafty with a refund upon receipt. Got the form letter as a response. Sent another e-mail. Politely asked again. Politely asked for a shipping label. Pointed out this...

Welp, my first Crafty is dead on hour 97. Mid session, Crafty turned off and now only communicates in red and orange flashes. This is after a series of overheating issues that began manifesting in the last two weeks. Not a happy camper. :-( @Marky - any advice on how to best go about handling...

You should inquire about the cost of this upgrade service, and request a changelog to help aid you in making your decision to purchase the service. Then you should post the changelog. :science: You make some good points here about technical limitations, and I agree -- I am sure they had...

Here's a series of rhetorical questions in response to your rhetorical question. If I ask a question of customer service and get no engagement with what I asked and a form response instead, why should I feel secure that my unit will be properly addressed when my unit "will be problematic?" If...

I dunno. I hear what you're saying, and I never implied that Storz and Bickel are "dumb." My point was they made their decision - so if that means they have to deal with more customers shipping stuff, so be it. As much as I understand your point, it's also not at all unique to S&B's...

Hey All -- so a quick update on the leaky cooling units. Like Marky, I too received an e-mail from Storz & Bickel saying they would replace my cooling unit. Sounds to me like if you've got that hole in the Cooling Unit, you're not using a part that was machined as designed. Also, with regards...

Interesting. I just e-mailed them as well, because I wanted to know which was supposed to be "as designed." I guess we're not supposed to have that hole. Thanks for sharing your outcome. Much appreciated!

Yep! That's what I'm seeing! Thanks for taking a good, high res pic! The consistency with it being the *same* hole on all the CU's I've heard about makes me think this was by design, and not by mistake. But maybe it's time we e-mailed the good ol' folks at Storz & Bickel?

I'm sort of holding the mindset that the hole is a design improvement. You *do* for sure, get more smell leakage with that CU, though, so if you're into stealth, keep that plugged CU around!

Review my post -- I edited it. Look at both of your CU's and at the piece that with the screen in it. Flip it over screen side down, and see if one of the two divits (little circles) is punched through. One of mine is on one CU, but not the other. Covering the hole plugs the leak.

Hey all -- so regarding those leaky cooling units: I've been a longtime lurker here since May when I got my Crafty. It became my one and only daily device and I gave up smoking right around Memorial Day. Since then, Crafty has had a lot of wear and tear -- 80+ hours on a 2.07 firmware. SN in...