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Interesting developments with respect to my 3rd Crafty failure (89hrs) RMA request sent on 08/29/2016 did not receive response:shrug: Sent E-mail to S&B (Oakland) on 9/6/2016 Received E-mail from S&B that afternoon with a RMA and a shipping label:nod: (for 2lbs) Sent non functioning...

So I finally was able to visit Colorado. First stop was a dispensory! Loaded up the crafty and enjoyed some Ogre Kush. Boosted temperature to pull out whats left............red/yellow death lights. Unbelievable!!!! Crafty dead the first day of a two week trip to CO. ( luckily I-inhale and...

After a whole 2 hrs of use, my 3rd replacement Crafty refuses to vibrate. It still works except for the vabration part. I turned the vibration off through the app and it never turned back on. I think I'll wait to send it back again. I'll build up a bunch of hours and battery...

Interesting. Very strange CS. Is this because you sent it back to the retailer? I just got my crafty back yesterday (from Oakland) after sending it back with the non functionings power button issue. After seeing your post, I was sure I would get my old slow unit back (~80 hrs / 3min heat...

1st Crafty: red/yellow lights of death at 27 hrs:|......denied warranty (S&B said water damage):(.......I disputed claim and wanted further explanation:hmm:.......horrible customer service ensued :mad:.......after more than a month, S&B accepts my point of view, gives in an sends me...

And use it while sitting on the toilet!

:rockon: It has arrived! Woohoo!!! Now I can re-retire my :mflb:. It'll be tough to forget about this past month. I'm sure my new Crafty will do all it can to to help me forget. Thank you to those who made suggestions and recommendations. Either S&B finally got tired of hearing from me, or...

To the FC staff and posters - my emotions got the best of me on my last post. My one sided dealings with S&B created much frustration. But there is an update! I tried one more E-mail to the company reitterating my request of "water damage" proof. I also asked for a refund if this could not...

S&B continue to ignore me. At this point I would love to get a refund and be done with this shit-show of product reliability and customer service. Has anybody actually gotten a refund? Their policy as stated on their web page is: 1.7. No returns/no refunds: All sales are final. No refunds...

Thanx for the support. What you stated is exactly what my mindset was. I managed a business that manufactured medical products for personal use for 17 years. A few years back, we ran into quality issues on one of our products. We quickly realized that we needed to immediately do all we could...

If I am ever able to engage in an actual conservation with them, I would certainly disclose that the product was used "above Water". I would also stress that water did not touch the Crafty. I just did not want them to immediately discount me for some usage incident.

As seen on the S&B facebook page today: And its not me...... Today at 1:50am WELL ANOTHER DAY WITH NO REPLY FROM STORZ AND BICKLE! THEY ARE NOW CHOOSING TO IGNORE MY EMAILS REGARDING 'FIT FOR PURPOSE'! PLEASE BE AWARE THAT THE CUSTOMER AFTER CARE IS NON EXISTENT BUYER PLEASE BE AWARE , THEY...

So I sent an E-mail directly to S&B Germany on 9/20 about my less than confident experiences with both the Crafty and Customer service. Here it is in all its glory: Dear Mr. Jürgen Bickel, I reside in the United States and I am writing this in hopes that you could resolve an issue I have...

I've been trying to work with S&B US. I wonder if I should try contacting Germany? Whould this be considered moving "up the ladder" or would they just pass me back off to the US? Maybe an E-mail addressed directly to Jürgen Bickel or Markus Storz? Obviously they would never really recieve it...

:mad::mad::mad: Thanx skeletor ! I have still not heard anything from S&B. No e-mail response, no calls... Nothin'! I even tried to call again and couldnt get through on any option. Not even sales. I have read conflicting opinions on where a small claims appearances should be, but I would...

I wish it would be that easy for me. :bang: If I have to escalate this to small claims court, could this all blow up in my face with respect to the types of herbs I Vape?

Thank you Skeletor. Heres the letter that is going to them Dear Sir/Madam, Thank you for your E-mail dated Sept. 4th 2015 in regards to a faulty Crafty vaporizer. I was able to speak to a technician on Tuesday September 8th however he could not answer my questions in a satisfactory way...

I still havent heard back from S&B yet so I havent had the opportunity to tell them about kayaking. All I have around me is flatwater so there's definitely no splashing going on. I also have it in a Pelican case when not in use. Unless any humididty off the water activated the moisture strips...

Left a message after dialing 0# on the S&B phone service requesting further info on my "water damaged " Crafty. Thought I would give them at least 24 hrs. Still no response after at least 36 hrs. I guess its E-Mail correspondance time in order to have an electronic paper trail. BTW, my...

So I spoke with some tech guy at S&B who pretty much towed the company line with regards to my supposedly "moisture damaged" crafty. He did say that using it in the bathroom shouldnt cause a failure, but because the moisture detection strip was activated the warranty is void. He offered the...