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I'm sure that getting the serial number wrong has been the cause of many, "my app doesn't work" issues. In my case I did all the troubleshooting myself, reported everything (including what I thought the serial number was) to Storz and Bickel customer support, and they responded saying they would...

The hybrid is unable to communicate to the Storz and Bickel app. All other functionality of the unit was fine, but without any communication there is no way to update the hybrid's firmware or use workflows, etc.. It was working 100% until the latest update for the app was released, so I suspect...

I really hope that it does for you. From my experience and others I have read bluetooth functionality has been an issue. I didn't really want to say more about my hybrid's problem with bluetooth until Storz and Bickel customer service has had a chance to make it right, but seeing as you brought...

Shaping screens so that they fit right takes a little practice, but you'll be getting the hang of it fast. If you wrinkle it just pop it out, re-shape it, and try again. In my experience the hybrid has one of the easiest screen sets to work with. Easier than the mighty if you include the lower...

You should be able to pop the bottom screen out in either direction using your fingers. For the one on top, assuming you are wanting to clean the nozzle as well, remove the o-ring, and pop the nozzle out of the plastic housing. Then take a blunt-tipped object that will fit down the nozzle path...

Actually, I do have some concerns about all forms of vaping. Not so many decades ago tobacco use in all forms was pitched as having health benefits. Doctors, actual doctors, used to advise patients to smoke certain types of tobacco or use it in other ways to cure or treat various conditions. It...

Bud's review is pretty thorough and concise. He did a great job on it, however I have noticed more than a few people dwell on the negatives from that critique without mentioning or noticing the many positives that, imho, vastly out-weighed them. The fact that he got a bum unit right off the bat...

Maybe it's just me, but I have no concerns about the plastic around the new heating chamber at all, and I don't find it to be "flimsy" either. The plastic will bend *only slightly* if you are trying to make it do that, but otherwise it is more than sufficiently strong for what they made it to...