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Try a different cart screwed in all the way if it still does it and you got the unit recently and have a receipt then send it in and we will replace it, as this might be a defective top.

have you tried different cartridges? does it do it without the cartridge?

Mid Feb we ship out the replacement parts ie bottom connector, shield and mouth piece, end of Feb-mid March we should have the prototype heater for testing. Hope this clears it up.

You want to get the 7.4v Herc cart, ok so that's going back up soon as we get the Teflon parts.

Because the hercules was rushed out before instructions where done for a reason, we wanted feedback so that the instructions would be clear, as real world use stats and info where compiled we could write a very detailed instructions. Funny thing is not a lot of people read the Persei Manual.

Yes it can do both, but not at the same time. This is impossible. Not once was that ever mentioned in the video that it can vape both oil and herb at the same time. In fact the wording is. "It can do oil, It can do Herbs, it can also do ejuice but its not the best at ejuice." This does not...

The Ego-w is for ejuices and if your using it for thicker oils your on your own as we cant help because it is not being used for its intended purpose. the Ego-w 2.5 ohm can only work with 3.7v power source. Once you run it at 7.4v its going to burn out. No date on the 1701 as of yet.

Ok i still dont understand whats going on, there is nothing in that video that says you can use both together. And we will be at Las Vegas Champs at 117

can you link the video which you are referring to, so that i can see whats going on.

The 7.4v does both but not at the same time if you want to vape, also there is no device that can do both without cleaning it out to not contaminate taste. If Taste is not an issue you can load up bud after oil and not worry about it, but oil after bud will get you a burn herb taste because of...

Ok i see your ticket and here is whats going on. You asked about the Hercules being sold, the only one we have on the site right now is the Herb version which is only 3.7v and can only work with herbs either on the Omicron or Persei, using only the 14650 IMR on the Omicron and 18650 IMR on...

Can you give me the ticket number? I want to see who answered this ticket, also they might have miss stated the battery size. A IMR is required to run the Hercules 3.7v on either a Persei or a Omicron.

topshot did you buy it from us? if you did clean it pack it up and send it in, ill do a refund for you. Our site does have a contact page, a phone number and we can be contacted both ways.

Once your device is shipped we can not refund anything, The initial Hercules has certain upgrades coming and we will replace faulty units and parts that have issues, the unit works fine and does what we claim it do. Now as far as what the site says, it doesn't say that the unit will do both at...

Topshot, we have the replacement parts almost ready in a week and will send it out to people who ordered a Hercules from us, they just need to contact us and we will take it from there. Anyone else who ordered through another retailer That is not Planetvape will have to send in their parts to...

Nick can you clean it and send it in? or show me images? im interested in knowing how this is possible to leak from the threads. Thanks.

GR we are currently working on a Hercules for oil on the Omicron and will let you know in about a 1 month whats going on, I think we have nailed the part we needed to get the Hercules to work with oils and just needs to be tested further for reliability.

There is a requirement on the Hercules Oil version that says requires IMR batteries, since the Omicron 7.4v does not have IMR batteries this disqualifies it. If its not uses and ordered from us maybe we can do something, call the office and see what they say.

The HVD option was for people to use their Persei carts on their Omicron for a more travel friendly package. Only way you can use a herc 7.4v with the Omicron is with the passthrough.

ok lets clear it up again guys. The replacement bottom insulator, outside shell, and mouth piece will be ready to be replaced by mid February. The new heater prototype with all the fixes is in the first stage, and that is parts are being made for real world testing, this will be done end...