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CD - no worries, we've had 5 issues out of about 100 pre-orders which is more than we would like. The heaters came in two batches so I need to see if one batch was worse than the others. The glass just needs re-enforced packaging (something we can do immediately) but the heating element...

From the VHW directions noia - the TJDS fits into a 18.8 joint, so that should be the proper size Costanza - nice cutting job! hopefullly your replacement will arrive shortly. if it's not sealing like it should, you can adjust the silicone up and down to make an optimal seal. Hope this helps!

Slight discoloration is normal, NoSmokes is a more extreme and malfunctional case. Mark's going to increase some additional QC immediately to get to the bottom of this.

Davidus - welcome to the forum! jx80 - you asked this in the other thread about how the handle felt, i was just curious if you meant ergonomically or heat wise. Heat wise it doesn't get hot Ergo wise, at first it will feel awkward but once you get the right angle for you, it will feel like...

Hazy I like it! NoSmoke - we spoke over the phone, replacement to be sent out Thursday. Need to see yours and costanzas to see if there is a common denominator

NoSmoke - awesome that you got it. Feel free to trim your silicone to fit properly, I've actually "beveled" mine but it took a long time to do. Don't worry if it isn't "perfect" as long as it makes a nice seal. We've been having trouble cutting these things perfect as most conventional tools...

SA- you can use the intake at whatever angle suits u best. Once you find your right angle should be easy to use once get used to it

Frickr - thanks, guess I'm just dyslexic, I changed it to the correct acronym.

SA - just curious what temp you were vaping at? Maybe turn it up a little to get thicker vapes? Thanks for the review again, it was cool to watch someone go thru the process of learning to use the VHW for the first time, as always, if there are any questions feel free to contact me...

Honey bear, email info@vriptech with your friends name and I will see where it is at in transit.

SA - That's a pretty cool video, props that you sat down and basically showed the world the experience of getting the package, setting up the unit, and then using it for the first time. I would say that you'll be a pro by the third or fourth round on this thing. The part about the dial being...

Mushroom perc worked really well but kind of draggy, will be experimenting with this new perc, have you guys seen this design before? Supposed to be a new style where a splash guard isn't required. We're looking at this because we like to fill the throat of the water tool with as much ice as...

never thought I would Boolean logic on this thread, you go with your badself spiral! Edit - need to contribute something.....forry my mind isn't cooperating and I can't keep this screen on too long at work...sorry for taking it off topic but I agree with you Progress and I will help contribute...

I think the guy was justified for the way he was feeling but the second he opened the unit, all bets are off. That is one thing he needed to understand and why the company wasn't giving him the service he thought he deserved. Its sad because it turned out to be a lose/lose situation for...

tradhead - I'm not saying that you aren't justified in your feelings. I'm just going off of my own experience and you even said it yourself, when it was functioning, this thing worked pretty good. Unfortunately yours stopped working but mine is till a-ok which is why to me, "its the best...

Just my 2 cents, but there are way more people that have had good experiences with the II than bad experiences so just because one guy had a bad experience doesn't mean that it is a poor product. Helping Mark out with customer service has shown me the other side of the fence. Believe me...

any front end web developers out there?

Costanza - that looks right, I think you have a defective unit. I just left you a voicemail, give me a call and we can get this squared away.

Man, you guys are up early!! I gotta be at work at 6 am and here you guys are up and about, unless yall work east coast hours too....but I digress Constanza - please take a look at the two photos below. We've gotten a few inquiries about the silicone sleeve being too long and that the tip of...

Costanza - There is definitely something wrong with your unit., I've had guests come over basically take one hitters with the heat turned all the way up so Shoot me an email at info@vriptech.com and I'll get you a new set up right away. There is one last thing I'd like you to try that I think...