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Is it docteur-vaporisateur.com? I ordered one on that website thinking it was already available but I didn't saw a tiny sentence explaining that's a pre-order only... so I'm waiting for shipping now... I missed the previous batch, there was some units effectively for sale but they was all taken...

Please try my method to insert mp in silicone holder when you'll get a new one (put the mp in its hole and press the silicone holder against it), try to ask to support for a new one, it may happen they decide to send you one replacement silicone holder... if not come back to me and I'll...

Sorry for the inconvenience although that issue didn't happened with my units and I removed/replaced that part a lot of times... so it may happen your mouthpiece is not well shaped or get cutting edges and hurt the silicone holder when you insert it (it could be the internal edge of the...

I don't know for now but I'll communicate about the spacers here. Do you mean a silicon protective case... sorry I don't understand...

Sorry but you are very unlucky... things like that happen sadly, sometimes. Although be sure I will do my best to help you in order to get in your hands a brand new Fog very soon. Can I ask you to check your messages here, I'll send you a pm in order to speak together for a resolution.

Welcome here @sloniu , to be honnest I think the difference between the 2 versions will be not easily discernable but maybe it appears you get a bad unit? Please let me know... Some improvements might be sold as Accessories: spacers, replacement top lid and water tool adapter. Although for a...

I suppose it to be 12 months.

Hi @BigJa , sorry your Fog doesn't heat anymore, I'll try to help you. A question, how old is your Fog? and where did you buy it? If it's still warranted you can contact support@xvapeusa.com although I have to check warranty longlife cause it's not mentionned in the xvapeusa.com website...

That's fun! Although the Lux can pulls out some serious clouds even if it was far to be the vape they promised to us when they started that Indiegogo campaign. I modded mine and use it with a vaponic inserted in (wax only). It pulls out very big clouds!

My wife seems to smell vapor in a heartbat! Even one hit taken in a room 15mn before... she still can smell it. When I begun to vape I thought vapor didn't smell at all... in comparison with my old smoke house which smelt like a ash tray. But with time, thanks to vaporization, I was able to...

Since you run it at 255°C max temp, I think there is more than enough heat to vape efficiently a chunk of hasch. I didn't got good results using the concentrate cup, it's mainly a flower vape and I would say hasch/wax would benefit of a layer of flowers or hemp fiber to soak in, that's my 2 cents...

Looks like a nice little vape, I want to order one but, since that Covid19, internationals shipping rate are crazy expensive... 29.50$ for my location across the pond. Is the replacable heater usefull since the battery is not replacable? generally battery fail before the heater is done...

No, it's not me, I think the support team is based in China. Let me know if you have a communication issue, I'll help you. Thank you for the kinds words. That updates are something we done with all our previous vaporizers. Personnally, when I was just a customer/reviewer tester, I was amazed...

Here the reply, initially there was some glue in the V-One atty... it was here in order to avoid leakage, although we don't use glue anymore since a while. I got a V-One+ and a V-One 2.0 recently, by the past I already tested and reviewed the 2.0, since the release it looks like they improved...

Hi my friends, here the improvements we will make based on the first Ace owners feedback: - better isolated airpath - Leaks proof lid redesigning the silicon seal and the seam. - battery jauge issue fixed - better glue to fix the cover (woodgrain or carbon fiber) so no more peel. - Added...

Please take care of you, family and friends!

Nice vape @invertedisdead ! I'm using myself a diy vape using the same idea since years (even before the flowerPot comes out), I posted in the diy section in a thread called "how to vaporize flowers with an enail". I agree about the smooth comment, very, very smooth vapor! Although I'm...

In regards of the concerns mentionned by the first Ace owners I'll post here next week about the Ace's updates & improvements, stay tuned! The version you have is already a step better than mine which is from the previous batch, next batch will come with all the improvements needed. Thank you...

Please @jardri and @FlyingLow don't hesitate to contact the support team if you think your unit is not working correctly, maybe your top lid is defective, I'm puffing on mine while typing (without tape) and I get pretty satisfying hits. If I remenber well @Chingas mentionned that issue too. I...

Hi @FlyingLow , I tested the tape idea to check... I agree to get best performances, not night&day but there is some improvements in term of vapor density, I'm thinking not all units equals about that issue . I already informed engineers about that, I'll let you know what they reply will be...