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Sorry to hear that! Most likely the extension cord or power supply. Send me a message and we can get started troubleshooting.

It's also due to the glass stems getting some cool air from the sides and due to the larger diameter. Think about the difference between a coffee stirrer straw and a milkshake straw. The smaller straw is more concentrated, and the milkshake straw is more airy-- if that make sense. So you can...

Our Holiday Sale is now live- as well as our Holiday Vape and Mini-Dogs. :)

What typo? I don't see a typo.... J/k- thanks for pointing that out! :)

Happy Weekend to everyone- Once we got the ball rolling on that first video, we decided we could finish them all up in a marathon all-nighter, so here's the rest of the series: Let us know what you think!

Lol, the pineapple is a top-secret mystery. :ninja:

You know, we've been working on a 'How-to' video series project, and this gave me the little extra push I needed to get at least one of the videos finished and published. :) The dowel process I'm talking about occurs after the screen is installed- so you would need to do this at home, and...

Yeah, Mikeben- hmm, yeah, I'm not sure how the other screen could have gotten a ridge, or a fold or anything like that.... Unless-- Are you talking about Glass screens or Nylon screens? After we insert the glass screens, we use a dowel to push on the sides of the screen and take a second dowel...

Hmm, we send out the same screens as we install in our stems. I'm not sure what you mean by ridge, but Underdog seems to think that maybe you got a batch of ones with the sides cut a little shorter. We cut them by hand, so they all vary in the basket depth. Let me know if that's what you're...

That's the way they are - there's no ridge or anything. It does take some finesse to get the right touch with it sometimes. You can try to splay out the sides of the basket a little bit (kind of like peeling a cupcake), and then make sure the dowel is centered and press slowly and carefully...

Hey Mikeben- They should have been formed into little baskets- did they somehow get smashed flat before they got to you?

Ok, we've decided to go ahead and post the Stainless Stem on the website a little early. Still waiting for those minis, but if you're just in the market for that stem, here it is: http://underdogvapes.com/ss-stem

I sent an email, not an FC message... so if you can get to your emails. :)

That's totally normal. We put them through a burn-in here before they go out, but things inside are still settling in. Same way as a heater or fireplace, the metal and the wood will expand and contract as it changes temperatures. Let us know what you think when you get it fully heated and are...

Yes. :) Also, a dimmer would be really good for aromatherapy too. Your oils don't need nearly as much heat as your medication.

Hey there- With the new stainless steel heater cartridge, the performance between the two is almost indistinguishable. We are now recommending the Air Core and slowly moving everyone in that direction because it is a more simple and robust core- as it has less parts inside and is a completely...

Who's excited for Halloween? I have to admit it's my favorite holiday! :rip::zombie::evil::science::freak::sherlock: Anyway, the coolest thing happened this year, when this vape came out of the shop. Not only does it have this awesome spiderweb design all over in the grain, it glows under black...

Glad you're enjoying! To keep your stems cleaner, take a look at this FAQ: http://underdogvapes.com/faq#cleanstems Long story short- it's best to try to blow your load (lol, that's what she said) while it's still hot. If it cools, take a dry, hot hit and blow again.

Thanks! One of my favs from this refresh is this Streaked Hackberry:

Vape Specials are back! And with a friend, Air Core Vape Specials. :brow: website Also- re: Mini Dogs, looks like UD is getting flooded with messages. From here, please message me and I'll get you all set up on the list. :)