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Sorry we were a bit backed up from transferring over to our new website platform! You should be sorted out by now, but if not please let us know!

Please email info@drdabber.com and we can definitely help either trouble shoot or get you sorted with a new one if it was not user error.

It does sound like a battery issue, in which case we have a no questions asked warranty. Please email info@drdabber.com for more help

The ceramic nails will certainly be on the site this week as an addition and all new units come with the ceramic and 2 different heat settings.. We would be happy to send you one as well. Please dm us.

Our new units that released 2 days ago come with a ceramic nail now. We have replaced all the units that came with a teflon top, and the updated ceramic tops are quality. We are the only ones to do this so far.

That is odd about the battery and leakage... We would be happy to look into it for you. Please email info@drdabber.com as far as the atomizer getting a little sticky on the magnet connection. That is normal as with any threading atomizer, the only difference on the magnetic a quick wipe with...

We will certainly get you out a new unit. We apologize the replacement didn't fit.

The Mouthpiece is ceramic. -The ceramic rods are going to be the hardest hitting for those who are willing to sacrifice some flavor for massive hits. -The quartz rods are going to be the most balanced hit, a perfect mix of flavor and hit size. -The ceramic halo is going to be the lowest heat...

The Aura is now available! All magnetic components, 3 deep dish atomizers (1 dual quartz, 1 dual ceramic, 1 ceramic halo) All encased in a quartz dish. The pen also has 3 heat settings and the same no questions asked warranty on the battery and charger as our Ghost and Light!

we are currently using slits.. we also have our Glass blower in Montana working on some attachments that should be available in about 3 weeks or so. They will be very similar to our percolator tops.

Our phone lines are back up and running but we are on Pacific time now. You can reach us Mon-Fri at 855-362-3227 between 10am-5pm.

We are on West Coast time now so we are available 10-5 pst. Unfortunately once you put in an order you cannot add to it at the moment, but if you put in a new order we can wave the shipping fee.

Again we really apologize from the delay. Your order has been approved and is being sent out with an extra little present along with anyone else who experienced this problem. Our phone lines are back up and running as of this morning, and emails should be all caught up by tomorrow. During the...

We are experiencing an issue with our Fraud detection software and our cc processor. This should be under control in the next day or 2. In the meantime we will be manually shipping the orders that don't get processed due to the issue over the next 48 hours. Sorry for the inconvenience

All new orders placed after 11/25 have the updated glass, anyone else should feel free to contact us if you have the clogged glass. The ceramic tops w/ screw on nails will be available in about 2 weeks if everything goes as planned.

Ahh! Yes they will be able to be changed by the user

The ceramic and quartz nail will be sold separately, so we won't be swapping those out.

It comes with a 1 year warranty on the unit. Ceramic is coming soon!

Would you please email a picture of the atomizer to info@drdabber.com We would be happy to help you out!