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Hi All! Get 15% OFF storewide on all Healthy Rips products, including our FURY 2, FURY EDGE, and ROGUE, during our 4th annual 'Tis The Season Sale! This sale will be live now through New Year's Day with the coupon code: SOARWITHSANTA at: healthyrips.com Happy Holidays Everyone! -Healthy Rips...

Hi! Your device was from our first ROGUE production run. We had a higher percentage of failures on this first production run due to our PC Board safety protections being set on the overly sensitive side. We corrected this issue months ago on all subsequent production runs. No worries - contact...

Hi All! We are excited to announce this year’s Black Friday/Cyber Monday Sales Event - our biggest sale of the year! 20% Off Storewide at healthyrips.com including our ROGUE, FURY EDGE, and FURY 2. Our Black Friday sale is live now and runs through Tuesday, November 30th 11:59 PM PST. Use...

Hi All! We are excited to announce this year’s Black Friday/Cyber Monday Sales Event - our biggest sale of the year! 20% Off Storewide at healthyrips.com including our ROGUE, FURY EDGE, and FURY 2. Our Black Friday sale is live now and runs through Tuesday, November 30th 11:59 PM PST. Use...

It's a good idea to do a couple/few burn offs on any new device or accessory - just like you would with cookware. Also clean/rinse the mouthpiece and all the glass accessories. Then enjoy! Healthy Rips Team

HI and thanks for your post! This is not typical, but once in a great while a unit will have some excess manufacturing residue that needs an extra few burn-offs. You can gently blow through the bottom air intake hole while doing the burn-offs as well. The excess residue might also be on the blue...

Hi and thank you for your ROGUE order! There was only one issue - we had to adjust the sensitivity settings on our PC Board safety protections to eliminate the false triggers causing some of our first run ROGUE devices to enter protect mode. To resolve this issue, we went through a process of...

Hi! Thank you for your input! We apologize that you received a second device that falsely triggered the protect mode. Our testing and adjusting/updating process has since been ongoing until we reached a point where we were no longer experiencing any false PCB protect triggers. Please understand...

Hi All! We have completely resolved the Protect issue that has affected some of our ROGUE devices. We understand that having a device failure is frustrating and inconvenient and we have been doing our best to accommodate those affected. We truly apologize again that it has taken several weeks of...

Hi! We take safety very seriously. We rigorously tested our ROGUE for several months prior to releasing it for sale to the public. On a new device, we set the protection triggers on the extremely sensitive side to ensure a safe and successful new product launch. Our testing did not trigger our...

Hi! Not a bad time to ask at all. We would have to have considerable interest to justify the design and mass production of a glass piece that fits down into the ROGUE chamber. We will discuss this in our next team meeting :). Have a wonderful day! Healthy Rips Team

Hi! We sincerely apologize for the inconvenience! Contact our customer service and we will give you instructions on how to get your ROGUE replaced with a new device. Our turnaround time is pretty quick usually 1-3 days once we receive your device. Shipping services have been a bit inconsistent...

Hi All! You have our most sincere apologies if you have encountered this Protect issue - we would love more than anything to have zero issues with a new device. We are continuing to adjust our tolerance on the PC Board to resolve this issue that has affected some of our ROGUE devices. When...

Hi! We are so bummed for you! We have had a few ROGUEs from our first production run go into protect mode. Not as many as you might think, but we wish there were none at all. Get in touch with us right away and we should have your warranty replacement by Champs. If it looks like we're cutting it...

HI! Thank you for sharing your concern! Your device seems to be operating normally as @OF has stated (probably better than we could have): We will add just for simplicity: Once you turn on your device and it reaches the set temperature, then you start changing the set temperature up and down...

Hi! We strive for perfection with our products and 100% satisfaction with our clients. We keep our finger on the pulse of the major forums and stay as active as humanly possible on them as well. Over the years, we have done our best to listen to our clients and continuously improve our products...

Hi! We're very sorry to hear that you are having this issue with your ROGUE. If you purchased it on May 4th, it would be from our first production run. It sounds like you have a faulty device - please contact us directly at: customerservice@healthyrips.com. We will give you return instructions...

Hi All, We have had a handful of our ROGUE devices go into this protect mode from our first production run. This is caused by a poor connection on our thermal sensor connection - this should not be a widespread issue. Our manufacturing team has triple checked this connection on our second...

Thank you so much for your kind words and support! Vapefully is a great partner - they will take good care of you. Even though our ROGUE is our newest device, we tested numerous prototypes and production units for months to ensure its performance and reliability. There are already a couple...

Hi! We’re so sorry to hear you're having an issue with your ROGUE. This is highly unusual considering we only have a 1% defect rate on all of our devices. The protect message is an indicator that your device is experiencing a complication in functionality. We have numerous protections on our...