Search results

This is what happened to mine. (see pic) I think in my case it was a manufacturing defect because tiny cracks appeared after the first use. By day two or three, this is how it looked. The magnet is very strong and can cause the mouthpiece to snap fairly hard onto to the body; I bought a new...

I wasn't sure where the o-ring was located. At first, I was poking around the middle section of the heater because there appeared to be an indentation. Then I realized that the o-ring is located at the bottom of the heater. Also, there was a piece of the old o-ring that either burned or melted...

How long ago did you contact them? I contacted them on Saturday April, 1st and the tool and o-rings arrived 5 days later on Thursday April 6th.

Do you know if the o-rings mentioned above work for the heater too? I'm referring to the o-ring that requires the special removal tool? I received the tool with a couple of extra o-rings, but I'm a pretty heavy user and would like to find a source for the heater o-rings. As you probably already...