Ramahs
Fucking Combustion (mostly) Since February 2017
I purchased this torch as my first dab torch from someone over on reddit's r/entexchange subreddit off someone for $25:
(I liked the nostalgic picture)
(This is just the picture the seller used, which included other things that they were selling as well)
Anyway, about 2-3 weeks after receiving it and some light use, it started having trouble, and eventually became unusable.
It had a "Errly Bird" brand name sticker on it, so I googled it just to see if there was a warranty, and discovered that they have this no-questions-asked warranty:
"Your Torch Art includes a lifetime warranty on the function/performance of the torch. If you would like to send your torch in for repair, please include a note with the information listed below, inside of a small USPS flat rate box, with your torch. Typically we will repair or replace your torch within 3-5 business days and then mail it back to you. You do not need the original packaging, proof of purchase, or receipt, to receive warranty service."
The thing is that me trying to get it to work and still trying to use it had ended up with it not shutting completely off the last time, and I just had to let it burn out, which was long enough to cause the plastic near the top to all warp and melt a bit, to the extent that everything wiggled.
I make that last point to show that, from their perspective, it clearly looked like user-error because the damn thing had melted like it had just been left on too long.
Well, I went ahead and sent the torch to them, with a note, following their directions and honestly explaining what happened.
Well, a couple weeks later (today), this unexpected package showed up in my mailbox:
It's one of the current models I listed as a replacement if they couldn't fix mine. It's got the artist's signature, with it's unique unit number and all:
I find that very impressive, and will definitely try to find a reason to buy something from them in the future.
A lifetime no-questions-asked warranty is something I appreciate, even if the initial price is a little higher.
Here's a link to their Torch Art page
(I'm in no way connected to the company. Just impressed with the warranty)
(I liked the nostalgic picture)
(This is just the picture the seller used, which included other things that they were selling as well)
Anyway, about 2-3 weeks after receiving it and some light use, it started having trouble, and eventually became unusable.
It had a "Errly Bird" brand name sticker on it, so I googled it just to see if there was a warranty, and discovered that they have this no-questions-asked warranty:
"Your Torch Art includes a lifetime warranty on the function/performance of the torch. If you would like to send your torch in for repair, please include a note with the information listed below, inside of a small USPS flat rate box, with your torch. Typically we will repair or replace your torch within 3-5 business days and then mail it back to you. You do not need the original packaging, proof of purchase, or receipt, to receive warranty service."
The thing is that me trying to get it to work and still trying to use it had ended up with it not shutting completely off the last time, and I just had to let it burn out, which was long enough to cause the plastic near the top to all warp and melt a bit, to the extent that everything wiggled.
I make that last point to show that, from their perspective, it clearly looked like user-error because the damn thing had melted like it had just been left on too long.
Well, I went ahead and sent the torch to them, with a note, following their directions and honestly explaining what happened.
Well, a couple weeks later (today), this unexpected package showed up in my mailbox:
It's one of the current models I listed as a replacement if they couldn't fix mine. It's got the artist's signature, with it's unique unit number and all:
I find that very impressive, and will definitely try to find a reason to buy something from them in the future.
A lifetime no-questions-asked warranty is something I appreciate, even if the initial price is a little higher.
Here's a link to their Torch Art page
(I'm in no way connected to the company. Just impressed with the warranty)
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