I just emailed and asked the same. I bought a legacy pro from them a while back as well as put the 25 down payment a while back. Just waiting to hear response. I'll buy it for the 210.
Airvape Enso
- Thread starter floribud
- Start date
staircase slight of hand
Well-Known Member
Precisely why “under-promise, over-deliver” is a thing. It’s like they keep punching themselves in the face, making promise after promise after promise for well over a year and not making good on any of them, and then we’ve got folks saying “go easy on them, can’t you see they keep getting punched in the face?” rather than address the obvious issue and ask why they don’t stop punching themselves in the face. I mean, this isn’t even like a borderline case. They chartered a fucking cruise to “launch” this non-existent product nearly a year ago, and now we’re being asked to accept that it’s huge in Germany (trust us!!). If they bring a good product to market some day that’s great, but we (unlike the idiots posting 4-star reviews of non-existent products) aren’t being compensated to be kind to them.
Xclerk
The Universe is our endless supply
I agree w you they have issues w rollouts and accountability but they have usually pulled through. They did take users advice in correcting the issues w the leagacy w the pro. I do gotta say I'm one of those reviews. I was not compensated and it was based on what I saw in person of the demo device and of past devices. Hopefully they do something for the people who essentially funded what looks to be a party rather than a product only to be slapped in face by not including them in the preorder.
seedy53
Well-Known Member
nobody is asking you to believe if it's true. true or false, there were real reasons. none of them were for a nefarious purpose. they were trying to make a better, less expensive unit when most buyers said $800 WAS too expensive. so it was back to the drawing board.
anyway, it's no skin off my nose, i'm not an airvape employee, just a consumer who likes to try-out and test-out new stuff .
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staircase slight of hand
Well-Known Member
Don’t get me wrong, I’m not accusing anyone of any sort of dishonesty. All I’ve been saying is that the responses to the missed launch targets and general lack of info as to what’s going on has been completely understandable, as well as completely avoidable. I suspect that your most recent comment has more accurate, informative info in it than the entirety of what @Gary-Airvape has posted in this thread, and for that info to be coming from a beta-tester is not great.
From the sounds of your comment, it seems like airvape has significantly dialed back the ambitions of their original $800 concept, which doesn’t shock me, but it does strike me as extremely sketchy that they’re now doing pre-sales at the full $420 price while literally no one (aside from you and some other press-embargoed beta-testers) know a thing about the product, aside from the fact that it’s been scaled back from its original vision.
Again, I’m not accusing Airvape of anything aside from the appearance of ineptitude, which seems like a fair judgment given their actions. Yes, I realize that running a business is hard and problems happen, but there are ways to avoid this kind of blowback and Airvape seems 100% uninterested in putting in any work on that front. That’s all I’m taking issue with.
jbm
Well-Known Member
My first vape was the X, which I used for awhile and then started getting further into it. Their biggest mistake has consistently been their lack of transparency. If you miss a launch date, tell us. It would be nice if you explained why, but even that’s not as important as keeping us informed. With the Legacy they’d miss a deadline and not say anything or weeks later they’d announce a new date and blow by that with no communication unless we pestered them.
seedy53
Well-Known Member
to be clear, my statement of the reason for scaled back unit because people thought no one would pay $800, was my personal observation by using logic. it did not come through an airvape source. it maybe wrong, so i wanted that to be known, it was an educated guess.
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4-Aces King-High
Well-Known Member
Again How Does one that got / Has the ALP Get A discount,can I send my ALP In with A code ?Wanting the Enso for $210 Also.
seedy53
Well-Known Member
contact cs@airvapeusa.com or cs@airvapeeu.com
i don't know anymore than that. i do not think there needs to be a scramble for it yet.
jbm
Well-Known Member
You get to keep the ALP. As I recall you also have to register for some Ninja group. IIRC, they send you a code when you request the new device.
seedy53
Well-Known Member
they made a big mistake, flubbed the fix, and offered an unsatisfactory resolution. those are good reasons not to buy from them in the future.After their roll out of the Legacy I won't buy another product . It was a debacle to say the least , and the little fix it kit they sent to diffuse heat was an after thought that sucked.
with that being said, i also find, some companies that have fucked up, will work hard to provide a better product next time and then, from now on.
that would be the airvape legacy pro, for example.
anyone can have reasons for a life long boycott of a company that did them wrong.
however, i will give anyone or any company, a second chance after a period of time but only if they improve their products, customer service dept.
they also need to work hard to insure the crap does not happen again.
then i'll give them another shot, but only one more and i better not be disappointed or fucked around. so seriously, that would be the end.
BTW-
the gold one special edition
This is the model of Enso i want. Porcelain special addition
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jbm
Well-Known Member
Disagree. Part of the reason for the “Pro” was to address the issues with the OG and its “microdosing basket,” which didn’t even fit in the oven. IIRC they released another version of it which worked equally badly (they also initially tried to charge buyers for it, but then settled on just charging for shipping.) The Pro answered this problem with the screw in “microdosing disk” which also really doesn’t work. AV addressed this by introducing dosing capsules, which were an extra charge and were impossible to open. They introduced dosing caps v2, which were also an extra charge unless you bought the first version, in which case they were half price. AV continually expects the customer to subsidize their ineptitude. I wouldn’t go near this Enso thing with a 20 foot pole.
staircase slight of hand
Well-Known Member
The Enso doesn’t actually exist as a real product that can be objectively discussed. Airvape, on the other hand, is real company with a real history that’s obviously relevant to the launch of their latest product. To be quite honest, I think it’s extremely rich that you’re accusing others of having an agenda.
And just to have everything above board here: you were provided a free unit for testing, correct? Odd that you edited that one particular comment of yours…
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I'm going to ask you all to please bring this back on topic. Complaints about products and companies fine, but please post once and keep it moving.
I would like to remind everyone that we don't allow personal attacks and our #1 rule is Be Nice. These are vape companies, no need to defend their honor. If you see a problem, please report and let us take care of it.
I would like to remind everyone that we don't allow personal attacks and our #1 rule is Be Nice. These are vape companies, no need to defend their honor. If you see a problem, please report and let us take care of it.
staircase slight of hand
Well-Known Member
Some interesting terms of service from Airvape:
“We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.”
@Gary-Airvape, can you clarify where consumers should be finding these “primary, more accurate, more complete or more timely sources of information”, if it’s not your own website????
“We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.”
@Gary-Airvape, can you clarify where consumers should be finding these “primary, more accurate, more complete or more timely sources of information”, if it’s not your own website????
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FrankScum210
Member
wish there was a video of the load and full heat up in the insta footage. Yall werent making anything for youtube? @Gary-Airvape ????!!!