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I just tried out the on demand mode level 3 with the XL stem, but I am getting a char at the bottom and still some green DCB (ABV) when drawing. I have it set to 20 second draw. Is it because I am not pulling through the stem hard enough to cook the entire load? I do tamp it down with my finger...

I have not experienced this, but it looks like the peak plastic melting underneath and flowing under the metal lip. Whereas it gets hot melts and then cools after, it's coming through the space when you inhale and sticking to the heater unit. It could be quality control, where they missed extra...

` I can be patient, I have no problem with it, as a waited 2 years for a Toad Vaporizer 😀. It's just S&B sending lousy emails and communication. Don't keep telling me fluff. Just tell me we are working on shipping out replacement units and you'll get shipping conformation in 2 to 3 weeks from...

So, since I received my DHL conformation that my replacement unit is coming, I have nothing on DHL's site stating anything except received. No tracking information is showing and I have no idea if it has been transferred to UPS for delivery. I guess my luck has run out. I called DHL and they...

That's the same canned reply as last week. There has been conformation on another site that a customer who bricked theirs on last Wednesday has already received shipping info, so I don't know what they are doing at this point. It's just a hurry up and wait situation at this point.

I have received only 1 email from S&B stating I did it right. I emailed them again later in the week and have received nothing back either. I have also been ghosted at this point. So I'm still waiting, I have waited years to get specific vapes, I do have a Toad, So It looks like my ALP or Toad...

I just had to send another email to S&B on where my replacement is. The workweek has passed and I received no shipping conformation yet. This time I told them I do not want any canned auto reply and I hope they do not start sending out backordered Venty's before all of us in the test batch...

Yes, that would be the best way to send them out, but there are cases of people updating the firmware on Friday and others over the weekend on Saturday or Sunday, that have received their shipping information.

Yes, they do require a signature when shipping it in the US. as for the date's of purchase, there's no rhyme or reason as who will get the replacements first, it's like there pulling them out of a hat. I know patience since waiting for my Toad. I think I waited almost 2 years to the day to...

I ordered mine on 11/17 when they came out and I have not received any shipping information. I have only gotten the "you did it right" email back from customer service. I don't see any pattern to how they are re shipping the new units.

I haven't heard either about shipping the new ones yet. I do know that the 30$ discount worked for one customer on Monday, even though it said it would start 11/15.

I purchased my Venty on 10/17 and registered it on 10/23. For my unit, I have not had any error codes or any other issues with my device and I received the email from S&B on Nov 3rd. I did the diagnostic test on their website and received the message it was submitted for testing. As for the...

I'm using the regular glass stem. With no cooling balls yet. I have some bear quartz pearls, which I was going to try for cooling.

So, after admiring my toad for a while, I have finally started to try and learn the technique to use it efficiently, but I have a few questions. I have had other unregulated vaporizers in the past, so I do know there is a learning curve with them all. Right now I am getting pretty close to...

Hey, I'm in batch 6. They were scheduled to be shipped in March, but Dan might be a little behind, working away on great stuff.

Hello, just wondering what the time frame is on my toad being finished. No rush at all, your work is so wonderful and a work of art. I appreciate everything you do.. thanks!

I just tried out mine yesterday, but it looks like the crucible (cup) has a hairline crack after my first use. I do have replacement crucibles, but was wondering if this was normal since it looks like the crack is on the seam, since this is how the crucibles are made. It did get a bit of splash...

I just ordered one of these. I have a DTV4, and I had another older wax diffuser from DT break, so I'm going to try this one out. I heard it's pretty good.

I don't have any dexterity issues I know of, but the capsules are hard to deal with if you do not use the stir stick or something else to unscrew the cap. I have been using the can opener mini screwdriver on a swiss army knife. it works pretty well. I have used the Angus caps and the way those...

I just used the Angus with new cooling unit yesterday. I waited until the new cooling unit arrived. I am using Samsung p26a 2600, 35A batteries in the unit. and after 2 sessions back to back, the unit gets pretty hot where I really don't want to touch the metal battery screw plate. Is this...