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Update : Got my second replacement wand from mark after sending back the first one since it was defective and this one is working like a champ! Has a perfect orang glow to it, and the red light stays lit up constantly. Everything seems to be working great. I now have full control over the heat...

I want to tell you guys about my customer service experience. I sent my wand in about 5 months ago for a heating element replacement. It Took a few weeks for the wand to get back to me as there was a mix up or something. Fast forward to about a week ago when my heating element started to act up...

I'm trying to decide on what to buy for my wand. I've had the same water pipe for over a year now and I'd like to get a new bub or perhaps a smaller water pipe than the 14 incher I'm currently using. I'm getting a little too winded while not getting enough vapor so I need something smaller. I'm...

shadowvape, We have a problem. As you know ive been waiting for my wand to get to me since I sent it in for a replacement heating element. It arrived today. The " electrical smart guy" apparently wasn't smart enough to know how to install the dial properly...its completely backwards ...I sent...

damn, well I was clearly wrong! lol ...close

Well, you can inform them that they are both wrong. I can tell you that THAT is a male costa's hummingbird. They are in the united states so, nothing too exotic lol, and def not photshopped haha...and brownies sound great right about now...I'd love some! :)

OH! ok! that's even better. I'll go ship this mofo out right now! :) Thanks

:) thanks for the prompt reply, guess I got lucky you had the site open. Thanks for bringing up the refund issue right away as money is TIGHT. My wand was getting a little erratic with the temps before it died so that makes sense (would get super hot even on the lower temps) ok so, once I...

so after doing some reading and seeing a few other members with the exact same issue I have I went ahead and ordered the heating element from vriptech.com. I accidently ordered 2 elements because their website glitched up on me. I emailed both info@vrip and mark regarding my refund so hopefully...

alright guys I NEED HELP, shadowvape this is directed at you mostly but I'm sure and hoping I'll get help from my fellow members. My vhw 3.0 died last night after 1 1/2 years. I plug it in and the red light doesn't light up anymore. I did get it to work once after it had stopped working just by...

UPDATE: got an email back from shadowvape at vriptech saying he'll totally take care of me! Great news, very happy with vriptech's customer service...they really are top notch with the customer service~! :)

hey everybody...so today I noticed my wand has a crack in it :( ...i didn't drop it and have treated this thing like a freakin' baby.. lol ... It's cracked at the core too not the glass cover...I've owned this wand for maybe a few days over a month and have grown to love it..I have sent out the...

So I got the poker tool/oil collector...I was wonderig how you use the oil collector?? Do you just slide it up the downstem? also, how do you smoke it when it's collected? do you use a regular lighter and wipe it on some herb or do you try and re vape the oil..? also, what temp do yo guys have...

hey guys, thanks for the tips so far...I think i need more! lol So my wand arrived today..super stoked on that. Ive gone through 2 bowls so far and im having trouble dialing it in..I think on the highest setting the wand is too high as it kinda scorched a section of the bowl and tasted like...

Thanks for the tips. I'm expecting super duper fragile so I'm going to treat it as such. I will add another screen if the airflow is too much ,possibly try the paper towel trick. I was going to hit up home depot and get one of those cheap soldering iron holders...anybody have experience with...

So, I ordered the vriptech heat wand w/14mm gong a few days ago.. I read just about every page on this thread and decided to pull the trigger. It should arrive tomorrow some time and I can't wait. I owned the vriptech heat gun setup in the past (somebody stole it) and had it for years so I know...