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Last reply i got from her was Oct 16th and i have sent 3 emails since asking what i should do next. No reply yet

Really bummed been trying to get my splinter repaired and have had little luck with customer service even when i expressed i would pay for fix. I got 1 email back then when i asked what the next step was i got ghosted sent out a few emails. just want to be able to use it again. My splinter fell...