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Quick customer service/repair review for TM. Recently the button on my Tinymight broke after 1 1/2 years of daily use, the pins on the board had come away this seems to be an early unit design fault that has since been redesigned. It took a couple of emails to get TMs attention, the above...

#694 ordered 20th July - marked SHIPPED! Received DHL shipment notice it arrives tomorrow 😀

#694 changed to complete but no payment taken and no emails recived. Good to see something is happening tho

Interesting to see that #679 @Joe Sayles shipped in 18th. Yet @trevytrev who has a lower number #672 has only shipped today. I give up trying to guess when mine will ship.

What was your order number? EU or US?

In that situation the logical answer is to communicate with your customers at scale via the website, social media, or by sending a email to all registered customers to acknowledge the situation and be transparent about the delays.

Yeah my original place was #534.... my reorder place is #694 Quite annoying to see others with higher numbers receiving theirs. While my order is still at the pending stage. No charge on the card either...

6+ weeks waiting at the moment. Some signs of units being shipped tho

Realistically How exactly would a code help when the device can be disassembled with a single torx bit. Batch numbers can be linked to the purchase date.

I received an email from them yesterday, replying to one I sent 2 weeks ago so they are working through the backlog of emails.

Europe orders are #500s USA orders #1000s I believe

#534 ordered a month ago and I'm still waiting so I wouldn't hold your breath for a delivery till August I recon at the earliest

I've reordered using CC with my old order number in the notes. I'm hoping the wait won't be too long...

I've been checking my order... but it's still pending #534 23/06/2020 hoping I will get one of the mid July batch