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Well, they didn't provide a new shipping method, but Ivan from Vivant support definitely stepped up and provided an option that worked for me. All I would say is email them, they have a great support system to stand behind their initially flawed products. I couldn't be happier with my...

This. The place I bought my alternate from is out of business, and its ~30USD to ship this thing to Canada. That's nuts. I appreciate the 1 or 2 day shipping options, but give me a cheaper option that takes longer and I might even buy a dabox. (emailing similar to vivant)