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You want to take long, slow draws. You should barely be able to hear the air rushing through the device. Once you start to get vapor, you can ramp up your draw speed. It takes time and practice, but you should be able to take your herb right up to the point of basically charring it.
I...
I had an issue with my preorder SS io, emailed CS, got a response within 48 hours and a replacement within 4 business days from initial contact.
But I don’t think my experience is the norm. I have always had very good and efficient communication from Hopper Labs.
So this is very confusing...
Quick update: got a response from CS, they will ship me a replacement. If that’s not incredible CS, I don’t know what is. Resolved within 24 hours. Tagging @maxvapor710 so he can give his team an ‘attaboi/girl.
Looking forward to the answer on the battery sled. I also was under the assumption that we had already paid for them, and only would have to pay shipping. As of last week there was a $20 or $30 charge plus shipping to receive the sled. YMMV
Additionally, @maxvapor710 my kit crapped out today...
Performance front end is a bit cooler but the io is significantly cooler than the OG. I’ve been using the io native without the silicone mouthpiece cover and it’s fine for about 3-4 back to back hits.
Got a response from support, it only took a week and a day... They will replace my body and front end (I chose to keep the backend due to serial < 100).
It’s been a week since I emailed cs about the missing ID code and thermal paste in the herb chamber. I have a non-usable device with zero recourse at the moment. Glad most of you are happy though, and know it will ultimately all work out.
The ac adapter with a 10a psu from the same manufacturer...
Not a big YouTubed. My psu must be defective. Darn! The above linked amazon psu is known to function with your kit?
edit: my cable was shipped in the wrong color, as you may remember. Are we yet at a point where we could rectify that issue?
Can confirm that my io does NOT work with the adapter and a 12v/10a psu from the same supplier as the supplied 5a psu. Won’t even power on. Green led is illuminated on the dummy battery. Any thoughts? Have you tried an io with the 10a psu @maxvapor710 ? Not accusatory, genuinely curious. Thanks
All good, my expectations were low being this is hopper labs. Plus I have 2 perfect OGs, one Ti one SS.
The battery I received with the io is a matte ghb2, identical to the pity battery I received to replace the “fire” batteries which were glossy ghb2.
Received my preorder SS io today. No extra batteries.
Much worse than the missing extra batteries (which I expected to be the case so no big deal), there is a brown/bronze residue both inside the entire heater area as well as caked into the mouthpiece. Looks almost like copper paste. The...
I’ve got a 2017 Ti, one rma 9/19, 7 bux. Currently running better than ever. I always rotate 4 batteries, and like @Vapor Eyes I store them at 100%. They normally last about a year, which is fine since they are obviously a consumable.
I have to say that @MaxVapor710 ’s adapter has significantly...