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Just when I thought it couldn't get worse, DaVinci surprises me. After a month of back and forth with my faulty IQ, I finally received my new device in the mail today. Upon opening the package, DaVinci sent me their original vaporizer, not the IQ. This has been the worst customer experience...

One final question (I hope). So I received my tracking number for my new device yesterday - shipped priority mail via USPS. However, I entered the tracking number on the USPS website this morning, and it can't be found. I read online that USPS recycles tracking numbers. It could also be a case...

Awesome, thanks for the detail. I'm happy they are resolving the issue (for now), but their CS is so dreadful I almost wish they didn't have my business. It's almost as if they're avoiding the negativity in hopes that people will let it go. Painful experience as a customer paying top dollar and...

Gents, Who has gone through the warranty process in full? DaVinci received my faulty IQ on Friday, and this afternoon I received an automated email with shipment and billing details for a seemingly new IQ. However, no other details were listed - no tracking info or details regarding my old...

Yes, I'd love to see a sleek protective cover for the IQ, almost like a sleeve - just thick enough to protect the device from minor scratches/dings. I believe the Pax has one that looks nice. Also, I'm waiting on my warranty claim - you guys will receive the unit in mail today. Sending a few...