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You should absolutely already have your order! I have looked into the issue and verified it was taken to UPS on 4/8/24. By me personally. I am having Andy follow up with the location we dropped it at to see if there is any reason they may still have it in their possession. In the meantime I will...

Sorry to hear you haven’t heard back! We are definitely overwhelmed. I do know all orders from the 12th have shipped. Let’s figure out what’s going on with your email. Shoot me over your email address or email me directly at nadia@epicvape.com

We have a few sale bundles, mix and match, and new E-Nanos up now. More sales will be posted over the next few days. Sale Page: https://epicvape.com/pages/bundles Posted 3 Discounted NXT today, more to follow!

420 Deals posting up in the next 12-24 hours! New one-offs, as-is, and OG E-Nanos Buy 4 Get 2 Free, Buy 3 Get 1 Free, Buy 2 Get 1 Free The ever famous cleaning tubes for gongs are back - very limited supply and last we will probably ever see. Free gift with E-Nano purchase Shipping will take...

EPICVAPE.COM or EPICKAI.COM will get you where you need to be. The other site shouldn't be up at all and was only used to retrieve the customer account data for the new site. Unfortunately, the new site is still not able showing all of the old accounts and old order information. Hi Whissmu...

We got nothing but love here for you and ANY E-Nano lover or dry herb vape for that matter. We're human and can miss the mark often. At the end of the day all that matters is that you're using a vaporizer, especially a desktop one ;) whenever possible. #DHV for life!!! (Dry Herb Vapes) :love:

I'll let Andy know and see if there is anything we can do for future lengths!

So glad we could connect via phone today! Apologies for the email mixup, I'm glad I was able to sort it out. Thank you as always for your continued support of our small business!

Just seeing this! Please let me know what email address you are using so I can find your email. I am nearly caught up on emails and I don't think I have come across yours.

Or Try the XL!

LOL obviously not looking for a back and forth either! :) As I said I have lots of emails to get to ;) but to post about a company you have to expect them to respond allowing for a full picture of the issue. Also, you let me know to check this forum specifically which I assumed meant you wanted...

Hey there! Apologies I haven't been on here lately. In the email it should have included the link to the cord which are usually on sale for around $15. Apologies if you didn't feel we solved your issue with the information provided. I hope you found a solution!

Hi Again! I think there was a miscommunication on the phone as I was referring to orders being lost with USPS. After many days of being "lost" in the USPS system we will re-ship and these tend to show up after the replacement orders. You order was never officially accepted by USPS so I said I...

Hi Epic fam! Long time no see/hear/write...? Life has been crazy and we're back down to 2 people TOTAL working on getting you E-nanos & parts. I hope everyone is doing fantastic! I can see some people are having issues getting ahold of us again. The new website has a chat function which we have...

HEEEELLLLOOOO! It's been so very long my friends. I have't had a chance to go through all the posts and messages yet. I've been up for about 48hrs making sure we had a website that could actually take payments. Long story short our new website is up and there are some really beautiful one offs...

Thanks for the assist!! I’ve updated the categories to help quickly find all the glass as well. Italy should now be a valid shipping zone. Please be aware all rates are directly pulled from USPS rates. If the shipping seems extreme feel free to email customerservice@epicvape.com or...

420 Sale finally going and before we send out emails and post on IG & Facebook we’re dropping it here first. Coupon code: 42015 15% off sitewide excludes 5pk glass, Exotics and Premium wood kits. Much love my non-combusting friends ❤️

Italy Italy should be a valid shipping option. I’ll figure out what’s going on ASAP!

420 Sale finally going and before we send out emails and post on IG & Facebook we’re dropping it here first. Coupon code: 42015 15% off sitewide excludes 5pk glass, Exotics and Premium wood kits. Much love my non-combusting friends ❤️

Black Friday Sales UPDATE - ADDITIONS: One offs of the OG E-Nanos we had hiding in the warehouse. From $139-149. Final sale, no additional coupons, 3 year warranty as usual. LINK: SPECIAL ONE OFFS We will have 10 total OG E-Nano Box Kits for sale. They will go up on Friday and are likely to...