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Hey, I was wondering if you had any of the WonG of shorty's left. Both options on the website appear to be sold out.

So for approximately the same cost as an official, you get 5? I suppose it'd be good to have backups.

Agreed. If the repair fee was to replace the collar with a bette material, instead of a unit with potential the same flaw, then sure! But it's for a replacement. No thanks.

I could unhappily swallow $50. I'd be pissed, but could move on. That's really shitty of them. Not standing behind your product, and just screwing the customer on repairs is no way to handle it.

$105! And I paid $160!! Do ask! This information NEEDS to be known. It's not right for them to know that the materials can't stand the temperatures the unit puts out, and not stand behind it when they break. I will not be paying, and buying a solo.

I finally got a response, and they said it won't be covered under warranty! What a crock! I will definitely not be supporting vapor blunt ever again. This is unacceptable, especially after the extreme wait in response time.

8 minutes is definitely the shut off time. 10 is a nice even number.

It is very frustrating to see people getting the great customer service they should be getting, and I'm just waiting for a response that isn't from a form email, let alone some useful info.

I will try more emails. Apparently being patient isn't good enough. I suppose Magic Flight have set far too good a standard with Customer Service. Hopefully I don't have to get to multiple emails a day before they get this solved. I really wish I had gotten from yoyokid. I didn't pay attention...

Hi all. I was hoping I could get some advice on my situation, because I am at a complete loss as to how to handle it. I sent my Pinnacle Pro in for warranty because of a very nasty crack in the neck sleeve. The crack formed while removing the mouthpiece. That was Feb 28th. After a number of...