Ascent Vaporizer by DaVinci
- Thread starter Davinci_vaporizer
- Start date
-
- Tags
- battery powered
leapinglemur
New Member
my screenshot is directly from the davincivaporizer.com account page. I bought direct from Da Vinci on the 31st before open orders started.
mmenzie
My friends call me "Menz"
so call them
I've got to agree w/ mmenzie ... seems to me like it looks like your e-mails aren't getting through (getting spam filtered for whatever reason? ... it happens ... its happened to me in the past)
Call them up ... they've been EXTREMELY quick to respond and were quite proactive about dealing with my issues and I believe this is the general experience so you should likely try a different means apart from just e-mail.
Just my 2 cents
PM me if you want and I'll see if I can help out as well.
Call them up ... they've been EXTREMELY quick to respond and were quite proactive about dealing with my issues and I believe this is the general experience so you should likely try a different means apart from just e-mail.
Just my 2 cents
PM me if you want and I'll see if I can help out as well.
leapinglemur
New Member
I've got to agree w/ mmenzie ... seems to me like it looks like your e-mails aren't getting through (getting spam filtered for whatever reason? ... it happens ... its happened to me in the past)
Call them up ... they've been EXTREMELY quick to respond and were quite proactive about dealing with my issues and I believe this is the general experience so you should likely try a different means apart from just e-mail.
Just my 2 cents
PM me if you want and I'll see if I can help out as well.
now that i know that's an option, I'll give it a shot once I'm home. will report back
RD
"Hawaii Home Grown"
Being an ex-customer service mgr. for 15 yrs., I have to chime in here. I am another one that has had ZERO response, to 2 e-males and another 2 attempts on their "contact us message link" on their web site*, requesting an RMA for the car charger after learning it was 12 VDC instead of 9 VDC. (Have since decided to keep it for emergency.) DV seems to answer the phone, or at least call back, but does not seem to have anyone in customer service responsible for web response.
*NOTE: This was when SIGNED IN to their web site as a member.
They have handled the overall exchange of faulty units very well, although the inconsistency of return postage and keeping glass is an issue that should be addressed. They never told me to keep the glass, so I exchanged the whole thing, where others were told to keep the glass and return only the unit and charger, then got a complete new set with the replacement. Very inconsistent.
I have remained quiet, as I am ecstatic with the final product. Still think they should address the spacer problem. Holes in the bottom of the jars works for me.
100n3y
Active Member
Bout a week ago I received my replacement Stealth for the first one I received with the blemished screen. The replacement, however, not only had a blemished screen, but was DOA. Holds a charge for 1-2 seconds and dies whether or not it's plugged in. I had a pretty lengthy (possibly slanderous) anger post typed up, but had the wherewithal to wait until morning when I contacted Aaron from DaVinci who I spoke to a few hours ago.
In a nutshell, they're sending me my third in lieu of getting a refund knowing that this is my last go at it. Extremely insulted, as you can imagine, I was receiving a much lesser unit than the flawed one I received first, I'm speaking with Aaron asking him how it could be that I'd receive another unit with a flawed screen and it wouldn't power on after receiving his assurance that the next one would work. He's told me that, basically, he handles Cust. ser. and warehouse handles QC and shipping (those we do not get to speak with.) He tells them what to send (I.E. Working unit free from defects) and they send it. This is a piss-poor method way of going about things as a company. People with issues (such as myself) should have their units scoured for issues before getting a new device to assure proper satisfaction. The fact that I'm not the only one in this boat is baffling that they haven't figured this out.
Anyways...rant being said....Aaron was as delightful as usual; the picture of customer service, and talked me down from my ledge. We shall see how it goes going forward. The 1st unit I received that does work, but just has the bad display, has been treating me very well and it's because of this that I'm hanging in there because I really do like it and want to keep a flawless working unit. Hang in there and do your best to have patience and hopefully it'll all work out in the end. Will post once my new one comes in.
In a nutshell, they're sending me my third in lieu of getting a refund knowing that this is my last go at it. Extremely insulted, as you can imagine, I was receiving a much lesser unit than the flawed one I received first, I'm speaking with Aaron asking him how it could be that I'd receive another unit with a flawed screen and it wouldn't power on after receiving his assurance that the next one would work. He's told me that, basically, he handles Cust. ser. and warehouse handles QC and shipping (those we do not get to speak with.) He tells them what to send (I.E. Working unit free from defects) and they send it. This is a piss-poor method way of going about things as a company. People with issues (such as myself) should have their units scoured for issues before getting a new device to assure proper satisfaction. The fact that I'm not the only one in this boat is baffling that they haven't figured this out.
Anyways...rant being said....Aaron was as delightful as usual; the picture of customer service, and talked me down from my ledge. We shall see how it goes going forward. The 1st unit I received that does work, but just has the bad display, has been treating me very well and it's because of this that I'm hanging in there because I really do like it and want to keep a flawless working unit. Hang in there and do your best to have patience and hopefully it'll all work out in the end. Will post once my new one comes in.
RD
"Hawaii Home Grown"
Good luck! No one should be receiving multiple failed unit. DV should insure that any replacement unit should be double checked to prevent someone receiving multiple failures.
Aaron, take a walk to the other end of the building and mark the pick ticket as DBL QC or something. Can't believe the guy on his 4th. I would love to work for these guys as their QC manager.
Still LOVE the Ascent.
100n3y
Active Member
S'what I told him. I'm supremely aware that it's easier to couch quarterback for a company when you don't work there, but if it's not as easy as walking "to the other end of the building" I'd want to know, as a company, why it isn't. Would save the reps a lot of time and the company a lot of money to get it right the first time and at the worst, the second. I'm sure they'll get it together some time and I wish them the best. It certainly seems like they're paving a road with good intentions, but you know what they say about that.
100n3y
Active Member
Was packing up the dead unit and this caught my eye and gave me a little bit of a chuckle. Must have Stevie Wonder in there working for them. lol 
https://www.dropbox.com/s/oscdggz9my8wyg0/20131113_235506.jpg
https://www.dropbox.com/s/oscdggz9my8wyg0/20131113_235506.jpg
lwien
Well-Known Member
You're assuming that they are an American company manufacturing their product off-shore?
Could they not be a Chinese company marketing and distributing their product through a US owned marketing/distribution company that calls itself DaVinci?
Last edited:
RD
"Hawaii Home Grown"
DV parent is Organicix, LLC
Customer Service and Final QC/Shipping are both in Las Vegas
Following is copy of Import info:
Shipper
Consignee
SHENZHEN YUANSHANGBO TECHNOLOGY LTD
3 FLOOR,CS,4 BUILDING,SHASAN SHANGX INDUSTRIAL PARK,SHAJING TOWN,BAOAN SHENZHEN CHINA
ORGANICIX, LLC
9484 S. EASTERN AVE. 108 LAS VEGAS NV 89123 LAS VEGAS NV USA
Marks and Numbers
ITEM NAME QTY G.W. MADE IN CHINA ITEM NAME QTY G.W. MADE IN CHINA
Product Description
ELECTROTHERMIC APPLIANCES ELECTROTHERMIC APPLIANCES
Bill of Lading
STRF6081097093
Arrival Date
2013-10-17
Weight
1410 K
Voyage No.
058E
Port of Loading
Yantian
Port of Discharge
Long Beach, California
Vessel Name
COSCO CHINA
BHOMG
Well-Known Member
Ascent FTW... It's rough to see the issues posted in the thread but god dammit if the boys at DV didn't change the game again... sweet sweet glass... mmmmmmm.... finally got my heads on one, the Croc, P I M P...
Anyways... I was sorta threadjacking to see if anyone thinks there's a better portable on the market for BUD AND OIL or if the Ascent is the de-facto winner at the moment... ??
Anyways... I was sorta threadjacking to see if anyone thinks there's a better portable on the market for BUD AND OIL or if the Ascent is the de-facto winner at the moment... ??
sickmanfraud
Well-Known Member
Hi. My Stealth Ascent finally arrived!! It came with the battery full. I put it on the highest heat for 4 ten minute time periods to reduce the smell. I also washed the bowl, glass & top with Alcohol.
My unit had the code 1AA1 90 8833 ???
I have 2 questions.
If I wanted to use the screens where would I put one??
Is there a good reason for the 14 mm water tool attachment to be so much longer than the straw?
My unit had the code 1AA1 90 8833 ???
I have 2 questions.
If I wanted to use the screens where would I put one??
Is there a good reason for the 14 mm water tool attachment to be so much longer than the straw?
Czechyourhead
Well-Known Member
Screens are for the bottom of the bowl? (I've yet to use the screens, or need them).
I have to agree; The water tool could easily be an inch shorter.
I've found the screens fit right over the four holes on the bottom of the male glass tube, so in between the top of the bowl and the glass piece, this will stop any material from being sucked up through the bowl and through the glass stem because the stainless steel screen is much finer.
If the screen area of the glass stem has a little bit of residue the stainless steel screens tend to stick to the glass.
WakeAndVape
VapeLife X
Damn...800+ messages since my last visit! 
Any how...i think I am a certified ascent KILLER! was wondering if @OF or anyone else had any suggestions to help???
First ascent (beta) worked for about a month, during which time panels had fallen off and it eventually failed to stop heating
Second ascent (beta) worked for about 2 weeks and then stopped heating
Third ascent (current final) worked for about 5 weeks and now it won't heat either...
About to send my third ascent back to davinci...i was rma# 1,30, and now I'm #237...
I am a daily ascent user (when I have a working unit) I'd say I go through at least 10+ loads a day, my preferred temp is around 385, but I did notice that right before some of my units have malfunctioned I was using it on higher temps more frequently???
(Good thing my original dv hasn't failed me yet) I really like the ascent and recommend it all the time, but I can't figure out how to keep them alive
TIA For any help
Any how...i think I am a certified ascent KILLER! was wondering if @OF or anyone else had any suggestions to help???
First ascent (beta) worked for about a month, during which time panels had fallen off and it eventually failed to stop heating
Second ascent (beta) worked for about 2 weeks and then stopped heating
Third ascent (current final) worked for about 5 weeks and now it won't heat either...
About to send my third ascent back to davinci...i was rma# 1,30, and now I'm #237...
I am a daily ascent user (when I have a working unit) I'd say I go through at least 10+ loads a day, my preferred temp is around 385, but I did notice that right before some of my units have malfunctioned I was using it on higher temps more frequently???
(Good thing my original dv hasn't failed me yet) I really like the ascent and recommend it all the time, but I can't figure out how to keep them alive
TIA For any help
Grange Goreman
Wood lover
wow …..3 rd Ascent and still positive ….. are you buddhist or a yoga teacher ?
WakeAndVape
VapeLife X
Nope, I just see the potential in it...When it works, it is my best friend AND I got it for free, so I doubt that I could get a refund...lol
Grange Goreman
Wood lover
Yes ! refund can be a problem 
I still believe Ascent is the best thing I can get (according to the things i'm looking for) ……when it does what it promises to do…..that's where the matter is ….
I'm waiting for my used EQ sale payment (selling to friends sucks) and still wondering where the fund will be placed : Ascent? Grasshopper?…..both ? …..no where ?
I still believe Ascent is the best thing I can get (according to the things i'm looking for) ……when it does what it promises to do…..that's where the matter is ….
I'm waiting for my used EQ sale payment (selling to friends sucks) and still wondering where the fund will be placed : Ascent? Grasshopper?…..both ? …..no where ?
wags1
Well-Known Member
Received my new Ascent from DaVinci today. So far it is working perfectly. I ran it empty at 430 for ten minutes. Let it cool down and then ran it again empty at 430 for 10 minutes. Only noticed a very slight smell on the first ten minute run. Smelled just like a brand new piece of electronic equipment. Pretty much what I expected.
One note of caution. After the two 10 minute runs at full temp I let the unit cool down, removed the two pieces of the glass vapor path and soaked/cleaned them in ISO with a good fresh water rinse after. Also swabbed out the bowl with a q-tip with ISO and fresh water. While drying the two glass pieces that make up the vapor path I gently tapped the fluted piece on the paper towel I had laid them on only to realize after the fact that I had broken it on the outer edge of the flute. Unfortunately I had decided to clean both the one that was installed in the unit and the spare that they send along in the box and I broke both. You need to be incredibly careful with these things as they are clearly VERY FRAGILE at the fluted end. I ordered replacements immediately and luckily one of them was only slightly broken and still usable.
One note of caution. After the two 10 minute runs at full temp I let the unit cool down, removed the two pieces of the glass vapor path and soaked/cleaned them in ISO with a good fresh water rinse after. Also swabbed out the bowl with a q-tip with ISO and fresh water. While drying the two glass pieces that make up the vapor path I gently tapped the fluted piece on the paper towel I had laid them on only to realize after the fact that I had broken it on the outer edge of the flute. Unfortunately I had decided to clean both the one that was installed in the unit and the spare that they send along in the box and I broke both
. You need to be incredibly careful with these things as they are clearly VERY FRAGILE at the fluted end. I ordered replacements immediately and luckily one of them was only slightly broken and still usable.
leapinglemur
New Member
thought I would check back in with my progress:
didn't have a chance to call last night after work, was planning on calling them this evening if I hadn't seen a response through email. I had sent a couple of tweets over to their account and that was what they ended up responding to. They followed me and had me DM over my order # and account info. It's nice to see a personal follow-up, but I'm not out of this yet.
They still seem to have zero people manning/processing the on-site account messaging/returns system, though :/
didn't have a chance to call last night after work, was planning on calling them this evening if I hadn't seen a response through email. I had sent a couple of tweets over to their account and that was what they ended up responding to. They followed me and had me DM over my order # and account info. It's nice to see a personal follow-up, but I'm not out of this yet.
They still seem to have zero people manning/processing the on-site account messaging/returns system, though :/
RD
"Hawaii Home Grown"
Thanks for the update. They really need to get on top of the internet interface they have created. If not their CS will start to take hits that will reverberate in nothing but bad press after the fall out of the original Ascent release. I do hope they are able to get on top of this, as it seems to be their major lacking at this time.
I will know when this issue is addressed by when they respond to my 4 requests for an RMA. I am intentionally not calling, and am using this as a test.