I talked to a customer service representative (Steve) over live chat. He was very helpful and assured me that all products are authentic and that my warranty would be covered. Considering puffitup's apparent reputation, I am inclined to believe it had been a mistake on Arizer's part.
I've been informed by Arizer via e-mail that puffitup.com is not an authorized distributor. Can you assure me that I will be receiving an authentic Arizer product and that the warranty will be covered? A bit concerned right now as I'd just placed an order and definitely do not want to deal with...