Recent content by dopehope

I got the following reply from Ploom after asking for clarification: "You are correct in that we are unable to provide warranty services for devices outside of the US/Canada. Should you have an issue with your device and want to mail it to your friend in the US to send to us, we are happy to...

I thought I'd check with Ploom to verify what Vapeworld told me (that I have warranty, regardless of where I live). Turns out that Ploom does not agree: "Sorry for the trouble. Currently, Ploom only operates in the United States and Canada, but hope to be expanding in the near future. At this...

"Carmelita (Ploom) Feb 18, 2:56 PM Thanks for reaching out to Ploom Support! I can confirm that Vapeworld.com is an authorized Pax retailer. A purchase made through Vapeworld.com would be 100% covered by our 10 year limited warranty."

Vapeworld just responded: "Yes, your unit is completely covered under a 10 year warranty for any manufacturer defect. If you ever need warranty service please give us a call and we can file a warranty request form on your behalf. Once we send the form to Ploom a representative from their office...

Where am I asking to be receiving warranty service outside the USA? I am not asking for this. I am going to visit the USA next week. I ordered a Pax with Vapeworld successfully, to be delivered to a USA address. I am the person on the billing address, so the owner. My address happens to be in...

This is not mentioned on the Ploom website. Where do you base this on? They say this: "Pax by Ploom Warranty is only serviceable in the US and Canada, as Pax is only available for purchase in the US and Canada, at this time." - https://www.ploom.com/support/warranty/#pax-10-year-ltd-warranty...

I love the pax because of its size and ease of use. I'm sure that better quality vapor can be achieved, and in fact my Arizer Extreme of course beats the Pax on that. But the main features for me are its small size so it fits in my party gear, and ease of use. I have not seen any other vaporizer...

I just ordered one from Vapeworld. They have a Paypal option, so that worked fine. I read on several places that Vapeworld is one of the few authorized online resellers, and their price is the same as with Ploom, so I took my chances. Also no sales tax, so a bit cheaper :) If anyone here can...

Is Vapeworld a safe place to buy warranty-wise? I may be able to use my foreign card with them. I can't find any info on the Ploom website that shows what their authorized resellers actually are.

Look. I'm not looking for another knock-off with questionable or no warranty. I'm looking to buy a Pax to be delivered within the USA within one week from now, paid for with a foreign credit card, with an authorized reseller. Who knows what the best option for this is?

Vapeworld offers the Pax at the same price. I tried ordering directly with Ploom but it won't let me as my credit card is not a USA one. Ridiculous :/ So, if I order with Vapeworld, do I get warranty? I can't find a list of authorized resellers. Anyone have advice? Thanks!

Ah, nice. If I want to be sure that my Pax is delivered to TX before next week Wednesday, what do you guys recommend where I order? Directly from Ploom or from a reseller? Any reason not to order directly with Ploom? Please share shipping/support experiences. Thanks!

Ploom responded: "Thank you for reaching out to us here at Ploom. I'm very sorry to hear about the issues you're experiencing with your device. Unfortunately, any devices purchased from unauthorized third-party resellers such as eBay do not come with a valid warranty as we cannot guarantee the...

I've had a Pax for a year and half now. It's always been great. Took it with me to many places including Burning Man '13. The mouthpiece was a problem for a while but I manage to fix that by adjusting the spring inside a little bit. However since last week it's not heating up at all anymore...