Just to be clear, I had great service from Puff-It-Up. I was just saying that bad service (in general) is disappointing to me and I recommended that dainfluence pick up the phone... just as you did mostly because of my good experience with them.
Did you try calling their number? 1-800-420-4237
I too don't put up with bad service and in no way am I making excuses for someone I don't even know but sometimes shit happens (spam filters, mail servers on blacklists, etc).
Thank you Puff it Up! I ordered my Arizer Solo on Dec 26 and received it in Pennsylvania on December 28th with the $160 special price, free grinder and free shipping. The Solo is sweet and works better than expected.
BTW - I ordered my Solo from you (Puff it Up) based on reading positive...