Recent content by bk3p

Do you guys know how long it usually takes for customer service to reply back after sending an email about warranty? I sent them an email last Thursday and have yet to hear back from them. I had them replace one unit last year and they responded within a couple days. Shortly after receiving my...

I'm sorry that you guys don't feel the same way, but I kinda miss the fact that I could give the box a good shake to ensure everything is mixed properly without worrying about herb falling out of the chamber. The box needs to be shaken a certain way to avoid this? Sounds like an easy way to...

Either way, I think its a big oversight. It's pretty inconvenient to pop the lid open every time you shake it and then content gets stuck in the groove where the ring is. You've got to consider how fine of a grind people put in these boxes. Granted, I never use the air intake, but I sure hope...

Isn't the air intake the hole in the back? I'm talking about this indentation

Just got a warranty replacement. Had a older model without push back ring, herb chamber o-ring, latch assembly. Different wood as well. I'm pretty satisfied with it. I do have one pet peeve, they have carved an indentation where the coil assembly is placed on the box, going down to the herb...

I read about a new rubber o-ring being added in the herb chamber along with one in the battery insert. Can you confirm that? After watching this video, I noticed a little round object pointing out of the wood. It looked like some sort of magnet? I'm curious as to what that is. Also, are there...