As I mentioned in my earlier posts, they provided information that wasn't correct which in turn led me (and others) to go out and spend a whole bunch of money on 3 different non-returnable transformers and waste my time driving to the stores and back. Most people who I quoted didn't get their vapes working and didn't post anything further. Other people's suggestions (to go up in wattage) didn't work either.
This is on them because they are the ones who supplied a product and claimed it worked with a 50w transformer when it clearly doesn't, both with me and with many other people. Granted, it DOES work with some... However, they STILL have a duty to acknowledge this fault and be transparent to other potential customers in their advertising so other potential customers don't fall into the same trap as i did and waste a whole bunch of money and time, that is what the LEGAL thing to do is. As a company, they also ought to reimburse any damages or costs that incur as a result of any misinformation or faults supplied by them. If a company claims x works, yet it only works 50% of the time, it is the companies obligation to recall those items and reimburse the customers with either a product that works AS THEY CLAIM it does and cover the shipping costs on both ends (why should the customer have to for out for shipping for something supplied to them on the guarantee it worked? that isn't right). Sure, they may not necessarily legally have to re-imburse me for the transformers i bought, although its a bit of a dick move if they don't even take that into consideration, why? because they were the cause of that waste of money and time obtaining the transformers! come on.
I am not claiming that the only thing that would be right in this instance is for them to pay me for the transformer costs (despite them being equal to what a new unit would cost), what I would expect in this situation would be for them to a) find out what the issue is b) pay for that issue to be fixed and cover whatever costs are involved in that (shipping etc). For instance if they discover its a cord issue, then they ought to send out a new cord free of charge and potentially ask for the old one back with shipping provided. Such a scenario still wouldn't equal the cost of loss for them as it did for me in the cost of the transformers. That is why it is in principle inherently good because it is taking in to consideration the damages that the customer has faced as a result of the information they advised on their website that isn't true in all cases.
As for whether or not the information provided warrants its performance... by reading this statement, do you or do you not get the impression that it will work "You would need to purchase a 220v to 110v step down converter with a minimum of 50 watts to use the E-Nano. The proper converter will not effect the life of the E-Nano." This statement says in effect 'in order for this to work you will need a transformer, then it will work'. If this wasn't the case they would say something to the effect of 'We cant assure use of the e-nano in 220v countries, however some people have had success using step down transformers while others have not'. THAT is transparency which what they legally are required to do. Hopefully, they take that this in to account otherwise they could open themselves up to legal problems, which while it would be ludicrous to suggest if they want to operate a business within a capitalist society constrained by legalities then they have to play the game correctly.
haven't stopped thinking that I need a diferent cable. 
