repair

Hey, I know the correct procedure is to RMA it, but I do not have this option. Storz-Bickel does not send it to my country nor to a PO Box, so there is really no other option. I have asked them to provide some kind of repair instructions but they won't. Already tried new batteries. Could...

What is happening: When i insert a fully charged battery it flashes/vibrates 3 times. Turning on leads to the same 3 flashes/vibration situation, without pressing the power button 5 times, only 3. Charging via USB shows the progress LED's from 0 to total, but it doesn't charge a single "dot"...

A few months ago I noticed my 5yrold volcano digit start to fall from temp before the 30m timer cut off. The red actual temp starts falling despite the green set temp and the heater light still being on. Cycling the power restarts the heater. It then started to need warmimg up to 95f for the...

Hello everyone, not quite sure where to post this, but it seems that my RockZap won't heat up anymore :( Usually when this problem occurs, i find that changing out the power adapter would solve it. But atm, it's clear after 2 adapters that the problem is the Zap itself. Does anyone here have...