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Yes, it didn't occur to me to prioritize getting them. Had no clue in October 2023, when I bought number 2, the black one, that they were on their way out. And I used that black one intermittently for like 5 months before "no atomizer". And I dropped number 1 last week so the quartz chimney...

I also have two non-working Neos. Found my way here to search for someone who can fix them. New here so feel free to direct me, anyone!