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My pleasure, I will reply as soon as the office opens on Monday.

Hello, this is Theresa. I work at the facility. It is not Fibre glass so don't worry. Therr is a cloth inside to protect the internal wires. It is possible to stick out however, I have not heard of it spontaneously combusting as it sounds like you experienced. This is not something we have...

Hey there Theresa here, we got both colors initially but love the rubies as they are UV reflective. We will probably remove the clear option once we run out. I will double check with Steve though.

Hi there, I can help you. You can either order the spherical wand or have a custom heater cover made. Feel free to email me at customercare@elev8distribution.com and I can arrange it! Have a great day! ♡ Theresa

The small cap on the Ball kit will not interfere with the Aroma top in most cases. If you chose a Pimp or diamond cap then it will be in the way. However you can remove the cap in between uses in order to use aroma top if you wish! Theresa here, I work at the warehouse! Feel free to reach out...

Great question. Yes, the flavor disc can be used with concentrates. You can also use it with the baller set up. If loaded with concentrates then you could use it with flower too but it really doesn't work well for me.

Hi there, I am Theresa, this would be a custom heater cover. Anyone can order one. This one is conical but it can also be done in spherical. The glassblowers love making custom glass. You can email me at customercare@elev8distribution.com to get started!

My pleasure ♡ I am excited for you.

Thank you, I really appreciate it♡♡

Steve says he is unable to get in the forum, but I am Theresa. I can help you. We are excited to hear this news. 1. There is a video, I am unsure if I can post links in here. There is a video on YouTube if you search Baller Elev8. Otherwise I will email to you. 2. Send me an image of the...

Hi there thank you for the support. I would like to clarify something. You do not need a new kit, only a heater cover. If you need the rubies too then a kit is needed. You would file a claim to get a replacement heater cover if it broke within 10 days. The newest cap you received was sent with...

Never be sorry! I am anxiously awaiting it as well!

It is amazing, you will love it. I keep my dial all the way up on the Ball attachment. I have never combusted. I am so sorry, we are working as fast as possible. The DBV heater cover is quite smaller than the others. We are closer I promise. We can do those by special request. I see this is...