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I hope you get a response soon! They responded to me yesterday and my replacement unit should be arriving tomorrow. Pretty quick turnaround. Hopefully I get to break it in for NYE!

All we can do is be patient. I received another apologetic email this morning. They are slammed by the holiday and sorry for the inconvenience. It’s frustrating. If I hadn’t purchased a bunch of custom stems from other sellers I would have returned my unit for a refund.

I tried 4 different batteries that work just fine in my FW7 and Argo. Definitely not a battery issue. Wish it was! I just received a broken unit I’m afraid, at least that’s what TM CS told me a couple weeks ago.

My new TM2 turned out to be dead on arrival. My new TM2 ended up being dead on arrival. The leds just cycle purple, green, red, blue and the heater never turns on regardless of temperature setting. Customer service experience was pleasant but overwhelmed by demand. Hoping I get a functional...

Ok! Here I was hoping you had some 5 click magic. 😀 The only time I see leds through the stir stick is when replacing the battery. Heater never turns on for me.

Just tried that, at 4, 6 and 8. Doesn’t do anything. Why 5 clicks? Once I get to 3 it seems to do the led color cycle flash.

Sounds like the same thing happening to me with my brand new unit. If I try invoking either on demand or session mode I get haptic feedback and leds go purple, green, red, blue. Nothing happens after…click and hold no vapor. Tried multiple batteries, watching videos, reread the manual a few...